Representative, Cust Com II

Company: Canon USA
Location: Schaumburg
Posted on: April 28, 2021

Job Description:

Location: US-IL-SchaumburgRequisition ID: 24142Category: Customer Service/SupportPosition Type: Full-TimeOverview

Responsible for answering inbound service calls at level 1 as well as level 2 from high value customers. Also responsible for serving as a back-up to dispatch as needed.

Responsibilities

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Performs dispatch duties as needed to ensure acceptable response times to customers.
- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.

Qualifications

- Typically requires general and/or vocational training plus 2 to 4 years of related experience.
- Associate's degree or equivalent required. Some college preferred.
- 2 years prior call center experience required.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Ability to problem solve and handle escalations.
- Must be able to work wide variety of work shift/schedules with short notice.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc-- brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers .

#CSA

Posting Tags

#LI-KG1 #CSACB #PM20

PI

Keywords: Canon USA, Schaumburg , Representative, Cust Com II, Other , Schaumburg, Illinois