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NNOC Tier 2 Engineer - 3rd shift

Company: US Cellular
Location: Schaumburg
Posted on: April 30, 2021

Job Description:

NNOC Tier 2 Engineer - 3rd shift - ENG001622

The NNOC Tier 2 Engineer is a technical lead position that provides technical support for work activities of NNOC Tier 1 Technicians monitoring the UScellular® operational network. This Engineer performs Tier II troubleshooting, escalation and incident management as well as authoritative bridge facilitation and outage restoration, providing 80% first call resolution for troubles that enter their responsibility. This position requires interaction with external business partners, so high impact communication delivering proper urgency and assertiveness is required. This position assists w/first level escalations for the (Tier 1) NNOC team. This role ensures technician availability via PBX stats and readiness based on SLA timelines. This Engineer provides Incident Management on all Level Critical Outages and escalations to NNOC. He or she schedules and assigns duties for the shift and reports to the NNOC Manager on responsible metrics. Acts as a vital link between the customer, equipment, and Tier III functions of the Network and platform support teams. Acts as liaison between support departments, vendors, field operations, and NNOC Leadership teams!

  • Provide technical assistance and prioritization to Tier 1 NNOC associates ensuring completion of daily tasks and workflow. Assist Tier 1 with first level escalation for service impacting outages adhering to SLA timelines. Perform internal first level technical and process escalation for the assigned NNOC shift to drive restoration of services. Drive the Incident Management Process for these critical service disruptions from Tier 1.
  • Trouble shoot network elements and transport systems to the component level before involving Tier 3 or higher Tier. Provide analysis of the Operational Network using network performance tool and ensure sticking to OLA/SLA parameters. Provide feedback and support on operational efficiencies and needs to NNOC leadership. Develop, document, and deliver training and procedures to NNOC associates on key network elements or processes critical to the operation of the NNOC.
  • Collaborate with UScellular® business partners to gather and discover vital information for training and process creation, increasing efficiencies, and positive impacts within the NNOC. Assist in the maintenance and upkeep of NNOC documentation, tools, and procedures through periodic review!

#LI-LD1

Bachelor's Degree or equivalent experience in computer science or related technical field required. 5 or more years of experience in cellular telecommunications, data networking, or operations required.

Superior problem solving and analytical skills and must be able to work with minimal guidance while leading others. Demonstrates excellent interpersonal communications and complex problem solving. Proficient writing skills are required

Ability to handle multiple tasks in a fast-paced and ever-evolving environment. Ability to work both as a great teammate and individual contributor. Functional and working knowledge of Microsoft Windows and various operating system. Must be willing to work 3rd shift (overnight).

Technical/Equipment - Aptitude & Knowledge:

All systems current level of available architecture to include one or two 4G LTE, VoLTE, or 5G technology

Mobile Switching Systems (Ericsson NBSS, Alcatel-Lucent 5ESS, and ECP)

Network Equipment (Cisco ATM Switching, Router devices, CSU/DSU Equipment, catalyst)

1x Infrastructure Systems (MMS, SMS, EVDO, and other services)

Multiplexing and DACS Equipment (CAC, Tellabs, Alcatel-Lucent, Eastern Research)

Microwave Equipment (Harris, Alcatel-Lucent, Lynx)

Data Networks Routing Systems/Protocols (MPLS, VoIP, and SIP)

IMS Core technology (p-cscf, i-cscf, and s-cscf)

Job : Engineering

Location(s) : Illinois-SCHAUMBURG_IL

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Schaumburg , NNOC Tier 2 Engineer - 3rd shift, Other , Schaumburg, Illinois

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