Senior NNOC Tier 2 Engineer - 3rd shift
Company: US Cellular
Posted on: April 30, 2021
Senior NNOC Tier 2 Engineer - 3rd shift - ENG001621
The Senior NNOC Tier 2 Engineer is a technical lead position that
provides technical support for work activities of Tier 1 NNOC
Technicians monitoring the UScellular® operational network and the
Sr Tier 2 NNOC Engineers support activities. This Engineer performs
Tier II troubleshooting, escalation, and incident management as
well as authoritative bridge facilitation and outage restoration,
providing 80% first call resolution for troubles that enter their
responsibility. This position requires interaction with external
business partners, so high impact communication delivering accurate
urgency and assertiveness is required. This position assists with
first level escalation for the NNOC Tier 1 team and drives Tier 2
Engineering' restoration efforts. This role ensures technician
availability via PBX stats and readiness based on SLA timelines,
including real-time reporting based on alarms, and tickets
handling. The Sr Engineer drives Incident Management on all Level
Critical Outages and escalations to NNOC. He or she schedules and
assigns duties for the shift and reports to the NNOC Manager on
responsible metrics. Acts as a vital link between the customer,
NNOC, and Tier III functions of the Network and platform support
teams. He or she will drive communication and
collaboration/teamwork between support departments, vendors, field
operations, and NNOC Leadership teams. Acts as liaison, will assume
the NNOC manager's responsibilities in their absence!
- Provide technical assistance and prioritization to the assigned
shift in the NNOC ensuring completion of daily tasks and
- Perform as first level technical and process escalation for
their assigned shift on service and non-service impacting outages
within SLA time lines. Expertly facilitate the Incident Management
Process for NOC Severity 1/2 & A disruptions and act as a liaison
to U.S. Cellular® leadership team for escalations.
- Provide preventive analysis and monitoring of the Operational
Network using tools and processes defined in partnership with
field, vendor, and other UScellular® teams.
- Assist NNOC managers with task assignment on the assigned NNOC
shift. Provide feedback and support to NNOC Managers, NNO and Field
- Develop and document training and procedures on key network
elements or processes critical to the operation of the NNOC on
demand by department needs and as determined by NNOC leadership.
Work with CSO, NNO, and Field partners to collect & discover vital
information for training & process creation.
- Drive and lead audit and maintenance functions related to NNOC
documentation, tools, & procedures through periodic review.
Collaborate with UScellular® business partners to discover and
gather critical training information and process creation improving
efficiencies and positive impacts within the NNOC. Assist in
maintenance and upkeep of NNOC tools, procedures and documentation
via periodic review!
Bachelor's Degree or equivalent experience in computer science or
related technical field required. 5+ years of experience in
cellular telecommunications, data networking, or operations
required. 3+ years of experience in a lead role.
Superior problem solving and analytical skills and must be able to
work with minimal guidance while leading others. Demonstrates
excellent interpersonal communications and complex problem solving.
Proficient writing skills are required and must be willing to work
3rd shift (overnight).
Ability to handle multiple tasks in a fast-paced and ever-evolving
environment and ability to work both as a teammate and individual
Functional and working knowledge of Microsoft Windows and various
operating system. Technical/Equipment - Aptitude & Knowledge:
- All systems current level of available architecture to include
one or two 4G LTE, VoLTE, or 5G technology
- Mobile Switching Systems (Ericsson NBSS, Alcatel-Lucent 5ESS,
- Network Equipment (Cisco ATM Switching, Router devices, CSU/DSU
- 1x Infrastructure Systems (MMS, SMS, EVDO, and other
- Multiplexing and DACS Equipment (CAC, Tellabs, Alcatel-Lucent,
- Microwave Equipment (Harris, Alcatel-Lucent, Lynx)
- Data Networks Routing Systems/Protocols (MPLS, VoIP, and
- IMS Core technology (p-cscf, i-cscf, and s-cscf)
Job : Engineering
Location(s) : Illinois-SCHAUMBURG_IL
U.S. Cellular® is an EEO employer and gives consideration to
qualified applicants without regard to
identity/national origin/disability/veteran status, pregnancy or
Keywords: US Cellular, Schaumburg , Senior NNOC Tier 2 Engineer - 3rd shift, Other , Schaumburg, Illinois
Didn't find what you're looking for? Search again!