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Senior NNOC Tier 2 Engineer - 3rd shift

Company: US Cellular
Location: Schaumburg
Posted on: April 30, 2021

Job Description:

Senior NNOC Tier 2 Engineer - 3rd shift - ENG001621

The Senior NNOC Tier 2 Engineer is a technical lead position that provides technical support for work activities of Tier 1 NNOC Technicians monitoring the UScellular® operational network and the Sr Tier 2 NNOC Engineers support activities. This Engineer performs Tier II troubleshooting, escalation, and incident management as well as authoritative bridge facilitation and outage restoration, providing 80% first call resolution for troubles that enter their responsibility. This position requires interaction with external business partners, so high impact communication delivering accurate urgency and assertiveness is required. This position assists with first level escalation for the NNOC Tier 1 team and drives Tier 2 Engineering' restoration efforts. This role ensures technician availability via PBX stats and readiness based on SLA timelines, including real-time reporting based on alarms, and tickets handling. The Sr Engineer drives Incident Management on all Level Critical Outages and escalations to NNOC. He or she schedules and assigns duties for the shift and reports to the NNOC Manager on responsible metrics. Acts as a vital link between the customer, NNOC, and Tier III functions of the Network and platform support teams. He or she will drive communication and collaboration/teamwork between support departments, vendors, field operations, and NNOC Leadership teams. Acts as liaison, will assume the NNOC manager's responsibilities in their absence!

  • Provide technical assistance and prioritization to the assigned shift in the NNOC ensuring completion of daily tasks and workflow.
  • Perform as first level technical and process escalation for their assigned shift on service and non-service impacting outages within SLA time lines. Expertly facilitate the Incident Management Process for NOC Severity 1/2 & A disruptions and act as a liaison to U.S. Cellular® leadership team for escalations.
  • Provide preventive analysis and monitoring of the Operational Network using tools and processes defined in partnership with field, vendor, and other UScellular® teams.
  • Assist NNOC managers with task assignment on the assigned NNOC shift. Provide feedback and support to NNOC Managers, NNO and Field support teams.
  • Develop and document training and procedures on key network elements or processes critical to the operation of the NNOC on demand by department needs and as determined by NNOC leadership. Work with CSO, NNO, and Field partners to collect & discover vital information for training & process creation.
  • Drive and lead audit and maintenance functions related to NNOC documentation, tools, & procedures through periodic review. Collaborate with UScellular® business partners to discover and gather critical training information and process creation improving efficiencies and positive impacts within the NNOC. Assist in maintenance and upkeep of NNOC tools, procedures and documentation via periodic review!

Bachelor's Degree or equivalent experience in computer science or related technical field required. 5+ years of experience in cellular telecommunications, data networking, or operations required. 3+ years of experience in a lead role.

Superior problem solving and analytical skills and must be able to work with minimal guidance while leading others. Demonstrates excellent interpersonal communications and complex problem solving. Proficient writing skills are required and must be willing to work 3rd shift (overnight).

Ability to handle multiple tasks in a fast-paced and ever-evolving environment and ability to work both as a teammate and individual contributor.

Functional and working knowledge of Microsoft Windows and various operating system. Technical/Equipment - Aptitude & Knowledge:
  • All systems current level of available architecture to include one or two 4G LTE, VoLTE, or 5G technology
  • Mobile Switching Systems (Ericsson NBSS, Alcatel-Lucent 5ESS, and ECP)
  • Network Equipment (Cisco ATM Switching, Router devices, CSU/DSU Equipment, catalyst)
  • 1x Infrastructure Systems (MMS, SMS, EVDO, and other services)
  • Multiplexing and DACS Equipment (CAC, Tellabs, Alcatel-Lucent, Eastern Research)
  • Microwave Equipment (Harris, Alcatel-Lucent, Lynx)
  • Data Networks Routing Systems/Protocols (MPLS, VoIP, and SIP)
  • IMS Core technology (p-cscf, i-cscf, and s-cscf)

Job : Engineering

Location(s) : Illinois-SCHAUMBURG_IL

U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.

Keywords: US Cellular, Schaumburg , Senior NNOC Tier 2 Engineer - 3rd shift, Other , Schaumburg, Illinois

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