Call Center Representative

Company: Canon USA
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Location: US-IL-SchaumburgRequisition ID: 24197Category: Customer Service/SupportPosition Type: Full-TimeOverviewResponsible for answering inbound service calls at level 1 as well as level 2 from high value customers. Also responsible for serving as a back-up to dispatch as needed. Responsibilities- Provides outstanding service to customers calling the dispatch team for service.- Responds to routine customer inquiries via live call or Email as needed.- Provides follow through on any special customer needs in a timely manner.- Responsible for handling escalated situations.- Performs dispatch duties as needed to ensure acceptable response times to customers.- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable. Qualifications- Typically requires general and/or vocational training plus 2 to 4 years of related experience.- Associate's degree or equivalent required. Some college preferred.- 2 years prior call center experience required.- Strong verbal and written communication skills.- Proficient in MS Office, strong attention to detail, organized and able to multitask.- Ability to problem solve and handle escalations.- Must be able to work wide variety of work shift/schedules with short notice. Company OverviewAbout our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc-- brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.#CSA Posting Tags#LI-KG1 #CSACB #PM20PI133533733

Keywords: Canon USA, Schaumburg , Call Center Representative, Other , Schaumburg, Illinois