Customer Service Representative

Company: Aerotek
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Description:

The customer service representative is responsible for assisting customers over the phone and through email with product and order questions. In this role, you can expect to take inbound calls, make outbound follow-up calls, help with issue resolution, shipment tracking, replacement orders, troubleshooting product issues, and more.

-Answer inbound calls from customers

-Make follow up calls to customers

-Respond to emails and order questions

-Troubleshoot products and order issues

-Handle tracking for shipments

-Help process shipments and assist with getting orders shipped out

-Identify the best solution for a customer

-use multiple channels and software to look up answers and provide the best customer experience

Skills:

Customer service, data entry, microsoft office, Crm, Customer service call center, Zendesk, Chat support, technical support, troubleshooting

Top Skills Details:

customer service

data entry

Microsoft Office

Additional Skills & Qualifications:

Must Haves

-6 months of office experience

-Basic Computer Skills

-HS Diploma

Nice Haves

-Troubleshooting Skills

Soft Skills:

-Detail Oriented

-Independent and responsible

-An interest in manufacturing someone who wants to work with this company

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Schaumburg , Customer Service Representative, Other , Schaumburg, Illinois