Inbound Call Specialist (Customer Communications Representative I)I

Company: Canon USA
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Location: US-IL-Schaumburg
Requisition ID: 24709
Category: Customer Service/Support
Position Type: Full-Time

Overview

Responsible for answering inbound service calls at level 1 as well as level 2 from high value customers. Also responsible for serving as a back-up to dispatch as needed.

Responsibilities

- Provides outstanding service to customers calling the dispatch team for service.
- Responds to routine customer inquiries via live call or Email as needed.
- Provides follow through on any special customer needs in a timely manner.
- Responsible for handling escalated situations.
- Performs dispatch duties as needed to ensure acceptable response times to customers.
- Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.

Qualifications

- Typically requires general and/or vocational training plus 2 to 4 years of related experience.
- Associate's degree or equivalent required. Some college preferred.
- 2 years prior call center experience required.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized and able to multitask.
- Ability to problem solve and handle escalations.
- Must be able to work wide variety of work shift/schedules with short notice.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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Posting Tags

#LI-KG1 #CSACB #PM20

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Keywords: Canon USA, Schaumburg , Inbound Call Specialist (Customer Communications Representative I)I, Other , Schaumburg, Illinois