Contact Center Representative

Company: Consumers Credit Union
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

We're Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.In fact, we serve over 178,000 members and have over $2.6 billion in assets. We employ nearly 500 people in the Chicago area and have 18 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 80 years, we're just getting started!So what about you? Are you looking for a new opportunity where you can use your talents to make a positive difference in peoples' lives? A friendly place that values what you bring to the table? And you love a challenge as much as you love market competitive compensation and benefits for your hard work and dedication? If this sounds about right, then check out the job details below!We're looking for a passionate and experienced Customer Service professional to join our growing Contact Center team at Andigo - A Division of Consumers Credit Union. Contact Center Representatives are the first point of contact for our members. In this role you'll answer questions about accounts, loans, online banking and more. You'll provide excellent service and ensure each and every member is extremely satisfied with their interaction. This is a fast-paced position with opportunities for rewards, recognition and advancement on a fun team! You'll work from home at the beginning then in September 2021 when our offices reopen you'll work at our corporate building in Schaumburg, IL along with your Contact Center colleagues.Day-to-Day Responsibilities will include: Assisting members and prospective members with their phone inquiries regarding Credit Union products and servicesMeeting or exceeding individual service goals by providing a positive, frictionless experience, following the interaction review guidelines, and creating a one-stop resolutionMeeting or exceeding individual productivity goalsUtilizing multiple sources and/or modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changesAssisting and partnering with other CCU departments to solve member inquiries and issues quickly and effectivelyYou'll be qualified if you have:HS diploma or equivalent1+ year of experience in customer service, retail, contact center, hospitality, sales or related.Ideally you'll have banking/financial, high-volume service, or office experienceAdvanced proficiency with computer systems/software applicationsInterpersonal skills with professional verbal and written communication skillsSuccessful track record of working in an environment where urgency and accuracy are requiredAbility to be self-directed and independentPropensity to be helpful, positive, act with integrity, and embrace inclusion and diversityAbility to work 40 hours per week and be scheduled during the following hours:Monday - Thursday: 8:30am-5:30pm; Friday: 8:30am-6:30pm;and rotating Saturdays: 8:30am-1:30pm (Periodic overtime will be required)We're the Total Package:With CCU you'll enjoy an awesome culture that includes a positive work environment, excellent benefits, competitive pay, and working for a company that believes in developing employees to their fullest potential. People at CCU are warm, fun and friendly. We are centered around people, not profit.Check out these benefits that have been designed with you and your family in mind:Company-Paid basic life insurance, short-term and long-term disability, pension plan, and on-site fitness center.Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, supplemental life, legal and identity theft insurance, employee assistance program, tuition assistance.Time for rest, relaxation, volunteer activities and personal interests with 10 company paid holidays and generous PTO. You'll start accruing PTO on your first day!Retirement plans - We've got two of them! A 401k with company matching as well as a pension plan that is FULLY FUNDED BY CCU.More:Bonus eligibility, recognition and rewards, training and development throughout employment, a culture that appreciates hard work and delivers on fun, collaboration, respect and innovation.Equal Opportunity Employer:CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at or .by Jobble

Keywords: Consumers Credit Union, Schaumburg , Contact Center Representative, Other , Schaumburg, Illinois