Client Services Representative - Spring 2021 Grads

Company: Paylocity Corporation
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Paylocity is an equal opportunity employer. Don''t just land a job. Launch your future.Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.Since our founding in 1997, this is the thing that''s stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.Let''s go forward together.Position Overview:The purpose of Account Manager I is to resolve client payroll and HR system issues and retain clients by providing outstanding customer service through basic technical knowledge, effectively leveraging available resources, and prioritizing issues. The Account Manager is the primary point of contact within a team supporting a client base. This role takes full responsibility for the client relationship and on average has a book of business between $500k- 1 million and between 50-150 small to mid-size clients.Location: Schaumburg, ILCLIENT SERVICE EXPECTATIONS:Dependability/ Follow Up: Timely responsiveness & proactive follow upProblem Solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate informationCommunication: Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholdersGuidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fitImplement and optimize products: ability to implement ancillary products and optimize primary HCM set upACCOUNT MANAGER RESPONSIBILITIES:Issue Resolution - able to be available on a consistent basis, manage workload to maintain availability, problem solve, troubleshoot & effectively resolve issues for the client; escalate when neededClient Focus - baseline service level is seen via Quality Assurance assessments and Team Lead and Manager feedback including (1) creating rapport (2) appropriate sense of urgency and tone (3) understanding the question (4) and effective interactions, guides, and client instructionsFocus on the timely and successful delivery of solutions - according to client needs and objectives meet SLAs and key internal client service metrics including availability, outbound adherence, first call resolution, escalations, client retention, etc. as monitored by Leadership Team; leverages metrics to understand performance, adjust behaviors and identify where additional support is neededSystem Capability - Ability to navigate w/in systems including Web Pay, Web Time, Desk, IC (phones), Service Bureau, Portal, Compass, Admin Guides and to continually build the knowledge base to best serve the clientLeverage Resources - Appropriately & effectively use resources to find and validate answers, resolve, and document issues in a way that adheres to payroll policies and ensures seamless client support. Listens to feedback, seeks to understand and adjusts behaviors as neededRequirements:High School Diploma or GEDExperience in customer service or previous client interfacing roleStrong computer skills including Microsoft OfficePass job-dependent Final Exam at training endPreferred Skills:Bachelor''s DegreeCPP, FPC, APA, and/or SHRM-CP certifiedExperience in payroll and/or call center environmentProficient in ExcelOur journey forward.Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.We''ve made great strides to support diversity, equity, and inclusion. That being said, we realize there''s still room for improvement. Our current focus is on the following initiatives:Education & AwarenessClient CommunityCompany RepresentationAdvocacy & SupportFairness & EqualityPCTY GivesWant to learn more, click here to access our DEI flipbook. job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.Please note: In response to COVID-19 & Paylocity''s commitment to keeping our employees safe, our Client Services Reps are currently working remotely. They onboard and receive training remotely. In the future, this role will be required to work onsite, as outlined by the department, once local government orders indicate that it is possible in addition to when Paylocity determines it is safe to do so.This posting is for Soon-to-be & Recent College Graduates, we have additional positions posted outside our Early Career space for those that have not recently graduated from a College or University.by Jobble

Keywords: Paylocity Corporation, Schaumburg , Client Services Representative - Spring 2021 Grads, Other , Schaumburg, Illinois