Service Partner IV

Company: Fiserv
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

What makes an outstanding Enterprise Service Partner IV?In this role you will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. You are responsible for managing and developing operational relationships for their assigned clients, taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. The Service Partner collaborates with the Client Partners to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution by a Service Partner results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.Key AccountabilitiesEnhanced client relationships / client retentionTimely and accurate implementation of client projectsMeet or exceed targeted goal of client satisfactionEnterprise Problem prevention and resolutionTo be successful in this role, you will:Have enterprise wide accountability for ensuring quality delivery of products and services for their assigned clientsProvide oversight, proactive planning and is aligned closely with Fiserv conversions, implementations, development, product management and client servicesWork closely with the Client Partner in Account PlanningDevelop and manages operational and technical relationships through in-person visits and phone calls to help carry out their account planActs as the primary point of contact for issue resolution and escalationEnsures metrics are met or exceeded; drives Client satisfaction through gathering and disseminating feedback to drive performance improvementsProvides various levels of reporting on accomplishments and in-process activitiesAnalyze Client Surveys with the Client Partner to identify areas for improvement and development of action plansQualifications for consideration:High School diploma or equivalent required; Bachelors degree preferred5+ years experience in the banking or related industries5+ years experience in a customer facing roleKnowledge of Fiserv's Service Management focusPrior experience managing complex accounts (interaction with specializedareas involving a large number of client contacts, oversight of the implementation and support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance, etc.)Requires an in-depth knowledge of Fiserv BUs, resources, process, etc.Ability to travel 20-30%Who we are:Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us!

Keywords: Fiserv, Schaumburg , Service Partner IV, Other , Schaumburg, Illinois