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Customer Success Advocate

Company: Trelleborg
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Tasks and ResponsibilitiesThe primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.Act as the customer's primary point of contact for all commercial inquiriesDirect customer communication via telephone and emailDevelop and maintain strong customer relations while projecting professionalismProvide information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests in an accurate and timely mannerNew customer account management including customer set-up, and credit informationProvides pricing quotations for existing customer demand, entering information into C4C for Sales Engineers follow-upDevelops relationships and customer mapping for assigned customers as it relates to counterparts at the customers, and updates activities in C4C; including documentation of key information about the customer accountCustomer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time deliveryMonitor customer orders: Minimum order and line values, profitability, and costsProcess customer complaints and assist with investigation and corrective actionsprovide customer satisfaction and works collaboratively with counterparts in SCM, Manufacturing, ServicePLUS and others to resolve customer service related issuesCommunicate, coordinate, and support the Sales Engineers and Application Engineers with customer service related projectsJoint sales visits to customers with Sales EngineersEducation and ExperienceRequired:4 year College degreeKnowledge of basic business sales and marketing practicesPreferred:Prior customer service experience is a plusJDE ExperienceTechnical Degree (Engineering or the Sciences)Knowledge of rubber/plastic products is beneficialFamiliarity with ISO quality requirements is beneficialFamiliarity with technical prints is beneficialCompetenciesStrong written and verbal communication skillsStrong people and relationship building skillsCustomer driven with a positive, professional, can-do attitudeStrong organizational skills with the ability to multi-task with attention to detail and accuracyStrong analytical, decision making and problem solving skillsBasic math skills (addition, subtraction, margin calculations)Knowledgeable with regards to basic business sales and marketingProficient in the use of Microsoft Word and ExcelProficiency in the use of business operational software (Oracle JDE, SAP) is beneficialApplicationLast application date: 2021-04-01 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Trelleborg, Schaumburg , Customer Success Advocate, Other , Schaumburg, Illinois

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