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Customer Service Representative

Company: Rittal
Location: Schaumburg
Posted on: May 3, 2021

Job Description:

Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the worlds leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications. In addition, EPLAN offers the worlds leading software suite for electrical and automation engineering.

We are looking for a Customer Service Representative for our Schaumburg office.

  • Recommend replacement products or services based on customer requirements
  • Manage large amounts of calls, emails, and daily
  • Identify sales leads and hand off to sales team or partner per established rules and processes
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet individual/team goals consistently
  • Gather new customer account information to process set up of new or existing accounts
  • Keep records of customer interactions and ensure proper pro-active follow-ups occur
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Support new online individual account set up and along with trouble shooting issues.
  • Advise on company information
  • Take pertinent information to support our customer needs
  • Answer questions about warranties, terms of sale, and shipping information
  • Coordinate customer issues acting as the liaison with Rittal internal teams
  • Identify and assess customers needs to achieve satisfaction
  • Proactively communicate with sales team and distributors of customer concerns or issues
  • Inform customer of promotions or changes in company policies.
  • Utilize computer technology to manage daily tasks.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Thinks outside the box to resolve customer issues and create a solution

Knowledge & Experience:

Associates degree in Business, Marketing or Communications preferred; three to five years experience working for a manufacturer and seller of industrial products. Must have experience with Microsoft Office programs, including Word, Excel and Access; experience with SAP and AutoCAD is preferred

Rittal North America LLC is proud to be an affirmative action/equal opportunity employer. EEO/M/F/Vets/Disabled If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the companys Human Resources Department. This option is reserved for individuals who require accommodation due to a disability.

We are an EOE/AA employer part of the owner-operated Friedhelm Loh Group. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply. FLSA Exempt (Not eligible for overtime).

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Keywords: Rittal, Schaumburg , Customer Service Representative, Other , Schaumburg, Illinois

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