MV Transportation is seeking a Dispatcher who works to direct
the day-to-day route operations and report to the Dispatch
Supervisors. This work is done in compliance with the procedures
defined by the client and in conformance with company procedures.
His/her duties involve daily communication and interaction with
drivers and clients. He/she must also organize and conduct
activities to assure safe, cost-effective, on-time operating
performance. Tracks and reports sign-in/sign-out times, assures
routes are timely, and communicates service issues to the Dispatch
Supervisors or Dispatch Managers as appropriate.
Takes client calls and communicates issues with drivers and
Dispatch Supervisors or Dispatch Managers as appropriate. Monitors
radio, telephones and on-road provision of service for quality.
Responsible for influencing positive employee morale and quality
customer service. Monitors and completes driver sign-in and
sign-out daily. May assign trips to drivers to assure adequate
disbursement of trips between all assigned routes. Monitors daily
system performance. Participates in analysis and review of
operating performance. Notes closed and/or late starting of routes
and communicates same to Dispatch Supervisors and/or Dispatch
Managers as appropriate. All other duties, as assigned.
One (1) year previous Dispatcher experience preferred. Two (2)
years of Customer Service experience is preferred. High School
diploma or equivalent. Experience with Trapeze software. Ability to
handle multiple tasks simultaneously and maintain composure under
pressure in a fast pace environment. Demonstrate a high customer
service commitment. Able to demonstrate professional phone manner.
Knowledge of the service area is a plus.
During the course of employment, employees may receive and have
access to confidential information. All employees are expected to
respect and maintain the confidentiality of non-public customer and
business records and any other information that MV classifies as
MV Transportation is committed to as policy of Equal Employment
Opportunity and will not discriminate against an applicant or
employee on the basis of race, color, religion, creed, national
origin or ancestry, sex, physical or mental disability, veteran or
military status, genetic information or any other legally
recognized protected basis under federal, state or local laws,
regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on
Where permissible under applicable state and local law,
applicants may be subject to a pre-employment drug test and
background check after receiving a conditional offer of