Garnishment Services Specialist

Company: Paylocity
Location: Schaumburg
Posted on: May 31, 2021

Job Description:

Don't just land a job. Launch your future.

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.

But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners - because people matter most. And people have always been at the heart of our business.

Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.

Let's go forward together.

Position Overview:

The Garnishment Services Specialist provides management of wage garnishment compliance for clients on Garnishment services. Specialists are responsible for the compliance, entry and management of involuntary garnishments for our customers, through timely responses to court communications, analysis of orders, set up and assuring proper calculation and payments.

Responsibilities:

Provide all facets of garnishment service processing in an accurate and timely matter, within 24 hours of receipt

Maintains knowledge of key garnishment rules and regulations

Ensures clients are compliant with garnishment orders

Responds in a timely fashion to client's garnishment inquiries

Partner with Account Managers to provide resolution to client inquiries

Assist with internal projects and align with other departments to achieve company-wide goals

Proactively identify issues and utilize available resources to identify appropriate solutions for clients

Dependability/ Follow Up: Timely responsiveness & proactive follow up

Problem Solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information

Communication: provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders

Guidance - Provide clients guidance on garnishment compliance best practices, organizational change management and Paylocity product fit

Implement and optimize products - ability to implement products and optimize primary garnishment set up

Requirements:

Bachelor's degree is preferred; High School Diploma or GED required

At least 2 years of experience in a client-facing role, payroll, accounting, finance, and/or taxes

Strong technical aptitude - proficiency with Microsoft Office applications

Demonstrated basic mathematical aptitude and logical reasoning skills

Soft Skills:

Excellent verbal & written communication skills A proactive, independent, and logical approach to solving complex problems

Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment

The drive to learn and be resourceful to figure out solutions independently

An eagerness to build rapport with clients over the phone and email, focusing on providing quick but thorough responses and taking the time to get to the root of the issue

Initiative to appropriately and effectively use resources to seek and validate answers, and resolve and document issues

Ability to collaborate and work in a team environment

Adaptability/Flexibility

A proactive, independent, and logical approach to solving complex problems

Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment

This job excludes CO applicants

Our journey forward.

Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.

We've made great strides to support diversity, equity, and inclusion. That being said, we realize there's still room for improvement. Our current focus is on the following initiatives:

Education & Awareness

Client Community

Company Representation

Advocacy & Support

Fairness & Equality

PCTY Gives

Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Keywords: Paylocity, Schaumburg , Garnishment Services Specialist, Other , Schaumburg, Illinois