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GENERAL FUNCTION: Critical Customer facing position performs a
wide range of duties related to the processing and underwriting of
residential mortgage loans. Maintains contact with external and
internal customers to ensure workflow and deadlines aremet. Assumes
responsibility as the point person and coordinates processing the
loan file from the time that it is received in Fulfillment until
final disposition. Proactively communicates status on the loan with
both the borrower and the MortgageLoanOriginator, and manages
process flow and deliverables in order to meet the Customers
expected closing date. Responsible for updating the file and file
notes as the loan progresses through Fifth Third Bank's loan
origination system. Responsibleforupdating the file and file notes
as the loan progresses through Fifth Third Bank's loan origination
system. Takes role within the team and conducts peer training and
mentoring for new hires. Handles escalated problems and issues
requiring anadvancedlevel knowledge of res
Responsible and accountable for risk by openly exchanging ideas
and opinions, elevating concerns, and personally following policies
and procedures as defined. Accountable for always doing the right
thing for customers and colleagues, and ensuresthatactions and
behaviors drive a positive customer experience. While operating
within the Banks risk appetite, achieves results by consistently
identifying, assessing, managing, monitoring, and reporting risks
of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
+ Manage a pipeline of conventional, government, and/or
+ Process all loan types which may include conventional, FHA,
VA, Bond, USDA, special programs, self-employed, and complex loan
+ Evaluate loan documentation, calculate income, review assets,
analyze liabilities, and clear conditions per delegated
+ Validate automated underwriting decision per delegated
+ Maintain high level of customer service by being proactive in
communicating with the borrowers and loan originators.
+ Ensure accurate, complete, and timely loan data on processing
+ Actively participate in ongoing efforts to continually improve
customer service for internal and external customers.
+ Review pipeline reports to ensure all tasks are completed.
+ Serve as an intermediary for loan issues with Loan
Originators, Underwriters and other related departments.
+ Assist in training new hires.
+ Take active role as an escalation point and resource within
the team based on experience/knowledge.
+ Maintain ongoing knowledge of Fifth Third Mortgage Company's
policies and procedures.
+ Perform any other duties as assigned.
+ Assist the processing managers when required with coaching,
escalations, balancing workloads, etc.
MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
+ High school diploma or equivalent required.
+ Three (3) or more years of residential mortgage experience in
+ In depth knowledge of conventional, government, and portfolio
+ Knowledge of processing underwriting and closing procedures
+ Knowledge of federal lending regulations governing residential
real estate lending.
+ Demonstrated organizational skills. Strong written and verbal
+ Demonstrated teamwork and customer service skills with a
collaborative approach to both internal and external partners. All
while keeping the customer at the center of all you do and showing
them that you care.
+ Strong computer skills (MS Office) required, experience with
Mortgage origination systems, platforms tools and technology
+ General Office Conditions
+ Extended viewing of multiple computer monitors
Mortgage Processor III
LOCATION -- Schaumburg, Illinois 60173
Fifth Third Bank, National Association is proud to have an
engaged and inclusive culture and to promote and ensure equal
employment opportunity in all employment decisions regardless of
race, color, gender, national origin, religion, age, disability,
sexual orientation, gender identity, military status, veteran
status or any other legally protected status.
Fifth Third Bank, National Association is one of the
top-performing banks in the country, with a history that spans more
than 150 years. We've staked our claim on looking at things
differently to make banking a Fifth Third better. This applies to
our relationships with customers and employees alike.We employ
about 18,000 people while offering: A chance for employees to build
their future, with supportive career development and comprehensive
health and financial wellness programs. An environment where we win
together by celebrating achievements and working collaboratively.
An opportunity to make a difference in a positive and lasting way.
Everything we do is geared toward improving lives.We're proud that
Fifth Third is a warm and caring place to grow - as a customer and
as a team member.