Customer Service Associate

Company: Falcon Insurance Company
Location: Schaumburg
Posted on: May 31, 2021

Job Description:

Falcon Insurance Company (Falcon) is a property and casualty insurance company specializing in non standard automobile insurance and related products and services. Falcon is a growing company who currently write in Texas, Illinois and Indiana with high expansion expectations. Falcon is led by a strong management team with over 75 years of nonstandard automobile insurance experience. Reports to:Quality Control SupervisorJob Responsibilities: Build rapport and provide a positive customer service experience in a fastpaced environment Gather information upon receipt of a new loss by phone, fax or online Answer incoming status calls and provide direction and/or answers to basic claim questions Perform data processing tasks associated with new loss processing Setup appraisal assignments Promptly route incoming mail and faxes to the appropriate claims staff Direct inbound claim calls to the proper staff representative Qualifications: At least 1 year of experience in a customer service role Bilingual fluent in English and Spanish, preferred Excellent oral and written communicator Receptive attitude and a desire to learn High School diploma or equivalent BenefitsAt Falcon Insurance Company (Falcon) we are committed to providing a comprehensive benefits package to ensure a healthy and balanced lifestyle.Health & Wellness 75% Company Paid Health insurance 100% Company Paid Dental insurance 100% Company Paid Vision insurance Beneficiary and Travel Resource Services Basic and Voluntary Life Insurance Discounted health and wellness products and services Fitness Program that provides access to more than 9,000 participating fitness centers nationwide Savings 401(k) plan with match and profit-sharing Referral bonuses Bonus Opportunities Health savings account Family & Community Maternity & Paternity leave Volunteer opportunities Employee Assistance Program (EAP) Time off 100% Company Paid Short- and Long-term disability insurance Paid time off (holidays, vacation, sick, personal) Employee Assistance Program (EAP)

Keywords: Falcon Insurance Company, Schaumburg , Customer Service Associate, Other , Schaumburg, Illinois