Call Center Rep - Second Shift
Company: Gerber Collision & Glass
Posted on: May 31, 2021
you looking for a rewarding professional career? Do you have the
desire to help people?Then
Gerber National Claim Services is the place for
you! Our Customer ServiceRepresentatives
are trained to assist
customers in obtaining help when there is a problem
such as locating and dispatching glass repair, locksmith, or a tow
truck. You willlearn about our
dynamic industry and prepare to assist customers through
fully paid training program.
Gerber National Claim Services, the opportunity for advancement is
outstanding! Weinvest in our
associates through training and development to help them reach
their careergoals and personal
aspirations. GNCS offersopportunities to
become a lead, coach, trainer orsupervisor.
- Hourly Pay:
- Second Shift: 12pm to 8:30
pm (four days during the week and one weekend
- Paid Training:
8:30am to 5:00pm (Mon to Fri) for the first three weeks
- Open on Holidays
to serve customers nationwide
- Answer inbound calls from
customers who require automotive assistance.
- Dispatch service providers to
assist customers with glass and/or roadside assistance.
- Thoroughly follow up with
service providers for status on open work orders or requesting
invoices for completed work orders.
- Escalate poor service or
warranty claims to Call Center Leads and management for prompt
- Perform miscellaneous duties as
assigned by Team Leads and management.
- Positive attitude
- Strong work ethic
- Attention to detail
- Works well in a team
- Well-spoken with the ability to
exhibit good judgment with good phone etiquette
- Able to understand, support and
follow company policies and procedures
- Goal oriented with the intent
and desire to improve customer service
- High School Diploma or GED
Keywords: Gerber Collision & Glass, Schaumburg , Call Center Rep - Second Shift, Other , Schaumburg, Illinois
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