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Call Center Rep - Second Shift

Company: Gerber Collision & Glass
Location: Schaumburg
Posted on: May 31, 2021

Job Description:

Are you looking for a rewarding professional career? Do you have the desire to help people?Then Gerber National Claim Services is the place for you! Our Customer ServiceRepresentatives are trained to assist customers in obtaining help when there is a problem withtheir vehicle, such as locating and dispatching glass repair, locksmith, or a tow truck. You willlearn about our dynamic industry and prepare to assist customers through ourcomprehensive, fully paid training program.

At Gerber National Claim Services, the opportunity for advancement is outstanding! Weinvest in our associates through training and development to help them reach their careergoals and personal aspirations. GNCS offersopportunities to become a lead, coach, trainer orsupervisor.

  • Hourly Pay: $14.75/hr
  • Second Shift: 12pm to 8:30 pm (four days during the week and one weekend day)
  • Paid Training: 8:30am to 5:00pm (Mon to Fri) for the first three weeks
  • Open on Holidays to serve customers nationwide

  • Answer inbound calls from customers who require automotive assistance.
  • Dispatch service providers to assist customers with glass and/or roadside assistance.
  • Thoroughly follow up with service providers for status on open work orders or requesting invoices for completed work orders.
  • Escalate poor service or warranty claims to Call Center Leads and management for prompt resolution.
  • Perform miscellaneous duties as assigned by Team Leads and management.

  • Positive attitude
  • Strong work ethic
  • Attention to detail
  • Works well in a team environment
  • Well-spoken with the ability to exhibit good judgment with good phone etiquette
  • Able to understand, support and follow company policies and procedures
  • Goal oriented with the intent and desire to improve customer service

Education/Qualification/Abilities:

  • High School Diploma or GED required.

Keywords: Gerber Collision & Glass, Schaumburg , Call Center Rep - Second Shift, Other , Schaumburg, Illinois

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