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Contact Center Specialist

Company: Matrix Absence Management
Location: Schaumburg
Posted on: May 31, 2021

Job Description:

Matrix Absence Management is one of the top Third Party Administrators (TPA) supporting clients in absence management (FMLA/Disability/Workers' Compensation). We partner with our clients Human Resources department to manage Workers' Compensation, Disability and/or Leave of absences until the claim is resolved or the employee returns to work. Our highly customer centric approach is to try and duplicate the culture of our clients to make the experience seamless for employees. Our mobile app technology provides ease of use to our client and employee in reporting claim information.

Matrix Absence Management offers a full benefit package - Medical, Dental & Vision, including 401K match. Matrix is a friendly and pleasant office environment; offering flexible schedules Monday-Friday.

Position Summary

Essential Functions & Qualifications

Additional Job Description

EEO Statement

Matrix Absence Management is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment with Matrix depends solely on your qualifications.

Essential Physical/Cognitive Job Functions

  • Prompt and regular attendance at assigned job locations

  • Ability to work shifts exceeding 8 hours, 5 days per week

  • Ability to interact with employees of all levels and clients in an appropriate manner

  • Ability to concentrate and think strategically

  • Availability onsite to confer with staff members with whom the incumbent must interact on a daily basis

  • Ability to proficiently use a personal computer for tasks such as email and preparing reports using software

  • Ability to review and analyze data and information

  • Ability to complete, or oversee the completion of, assigned tasks/projects in a timely manner

Keywords: Matrix Absence Management, Schaumburg , Contact Center Specialist, Other , Schaumburg, Illinois

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