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Service Center Associate - Entry Level
IF YOU CARE, THERE'S A PLACE FOR YOU HERE
For a career path that is both challenging and rewarding, join
Sedgwick's talented team of 27,000 colleagues around the globe.
Sedgwick is a leading provider of technology-enabled risk, benefits
and integrated business solutions. Taking care of people is at the
heart of everything we do. Millions of people and organizations
count on Sedgwick each year to take care of their needs when they
face a major life event or something unexpected happens. Whether
they have a workplace injury, suffer property or financial loss or
damage from a natural or manmade disaster, are involved in an auto
or other type of accident, or need time away from work for the
birth of a child or another medical situation, we are here to
provide compassionate care and expert guidance. Our clients depend
on our talented colleagues to take care of their most valuable
assets-their employees, their customers and their property. At
Sedgwick, caring counts. Join our team of creative and caring
people of all backgrounds, and help us make a difference in the
lives of others.
PRIMARY PURPOSE: To expedite the Customer Service claims
application process; to ensure correct case assignment; and to act
as a customer liaison in assisting the customer with the correct
contact person to resolve problems and/or questions.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Assigns new claims to the appropriate claims handler.
- Enters verbal and written application information that meets
both the internal and external customers' requirements accurately
into the claims management system.
- Contacts the customer by telephone, written correspondence
and/or the claims system regarding documentation required to
process a claim, required time frames and claim status.
- Communicates clearly and professionally with the customer by
telephone and/or written correspondence regarding all aspects of
- Participates in and maintains a quality service culture within
the Customer Service Team.
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Education & Licensing
High school diploma or GED required.
One (1) year of clerical or customer service experience or
equivalent combination of education and experience preferred.
Skills & Knowledge
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to
Mental: Clear and conceptual thinking ability; excellent
judgment and discretion; ability to handle work-related stress;
ability to handle multiple priorities simultaneously; and ability
to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to
describe the general nature and level of work being performed by a
colleague assigned to this description. They are not intended to
constitute a comprehensive list of functions, duties, or local
variances. Management retains the discretion to add or to change
the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free