Retail Department Leader - Returns
Company: IKEA North America Services, LLC
Posted on: June 3, 2021
WHAT YOU'LL NEED TO HAVE
You have a passion for delighting customers. You understand
greatness requires thinking differently. An inclusive and accepting
work environment is important to you.
A job at IKEA is so much more than home furnishings. Together,
we work to make a better everyday life for the many. It's the
perfect fit if you want to contribute, grow, and share your
uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
Leading and inspiring the Customer Care team to provide a
seamless and positive experience for exchanges, returns and
- Building emotional connections through meaningful and
empathetic interactions with customers; setting the example and
coaching others on how to do the same.
- Proactively collaborating with other functions to identify the
root causes of customer issues.
- Ensuring the Customer Care team and Recovery team are
collaborating on speedy and accurate logging of customer issues,
returns and recall processing.
- Leading and contributing to store meetings and forums.
- Building and maintaining a Customer Care team and ensuring they
have the tools to succeed and progress in their IKEA careers.
At IKEA it's all about our customers, and in Customer Relations
we build and retain long-lasting relationships with new and
existing customers in a multichannel retail environment. We're a
diverse team that work together to ensure a positive and joyful
experience for all IKEA visitors and customers: we set up services,
gather feedback and make things right! Our modus operandi is to
connect to people by listening to their personal needs and to
create genuine interactions. We're a bunch of people who are truly
passionate about people!
JOB TYPE - Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS - 38-40 hours/week; weekend availability required
3 Years of experience leading a customer service team,
preferably in a retail environment.
Experience with problem solving and conflict handling
Experience planning, driving output and measuring
Keywords: IKEA North America Services, LLC, Schaumburg , Retail Department Leader - Returns, Other , Schaumburg, Illinois
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