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Help Desk Representative

Company: ATS
Location: Schaumburg
Posted on: June 6, 2021

Job Description:

Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI. Click to learn more about ITS

ITS is currently looking for a Service Desk Analyst for our client located in Schaumburg, IL. Shift is Monday - Friday from 7:30AM - 4PM with combination of working 3 days remote and 2 days onsite.


  • Researching, analyzing, resolving and responding to intermediate-to-complex PC issues, questions and problems via telephone, e-mail, and callbacks
  • Identifying needed parts via phone
  • Escalating issues in accordance with service-level requirements
  • Frequently working with PC end-users, Help Desk peers, and managers
  • Working with software, network and hardware vendors, resellers, or distributors
  • Supporting the Associate PC Help Desk Technician, Level I, and other Level II efforts


  • Associate's degree or equivalent from two-year college or technical school and 5 years related experience, or equivalent combination of education and experience

  • 3-5 years of related experience

  • Previous experience providing customer services (not necessarily support) over the telephone

  • MOUS (Microsoft's Office User Specialist) Certification for Word, Excel, Power Point, and Access


  • Medical/dental plans
  • Prescription drug program
  • Vision plan
  • 401(k) with company match
  • Tuition reimbursement
  • Flexible spending account

Development and Training:

  • Development is at the core of what we do and ITS is committed to providing our employees with the opportunity to expand their skillsets. You'll be given the resources and mentorship you need to succeed in a company committed to education, development and organic growth.

ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

Keywords: ATS, Schaumburg , Help Desk Representative, Other , Schaumburg, Illinois

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