Tier 2 Operational Engineer Support (NOC)
Company: Motorola Solutions
Posted on: June 7, 2021
If you are a current Motorola Solutions employee, please click
this link to apply through your Workday account.
At Motorola Solutions, we create technologies our customers
refer to as their lifeline. Our technology platforms in
communications, software, video and services help our customers
work safely and more efficiently. Whether it's helping firefighters
see through smoke, enabling police officers to see around street
corners, or reliably keeping the lights on in homes and businesses
around the world, our work supports those who put their lives on
the line to keep us safe. Bring your passion, potential and talents
to Motorola Solutions, and help us usher in a new era in public
safety and security.
The Operations Engineer provides Tier 2 technical support within
the Motorola Network Operations Control Center, verifying swift and
accurate response to all alerts, ensuring the repair or escalation
of issues as appropriate. This position supports 24/7 Network
Operations, requiring the flexibility to work across all shifts as
Scope of Responsibilities/Expectations:
Shift range in office Monday-Friday between 7am-10pm CDT and
after hours on-call support
Primarily responsibility for the overall technical operations
and maintenance of all main systems and subsystems.
Ongoing high end technical, engineering and upgrade support for
main systems and subsystems used on the Metropolitan Mobile Radio
Astro Integrated Voice and Data Radio Network and Mobile Data
Network High Performance Data Network including Central and Remote
Sites, Microwave Distribution System, Console Dispatch System,
Voice/Telephony Logging Systems, associated LAN/WANs, external
interfaces and Network Management Systems
Act as a technical escalation point for Network Operations
Control Centre (NOCC) staff or Field Engineers requiring technical
Provide technical user support and customer service; remotely
assist users with equipment or system problems/issues.
Follow standard Operational and Help Desk operating procedures;
accurately log and update all Help Desk contacts using
incident/call tracking software.
Be familiar with available Technical and Help Desk resources;
stay updated on in-service technology changes or problems.
Escalate problems/issues as appropriate and when necessary.
Acts as a technical escalation point i.e. provides support to
CSOs and CSTs.
Develop, implement and maintain procedures to measure and track
Provides short and long term in depth analysis and investigation
Manages resources for deployment (directs field or surveillance
Represents the group to Management and /or vendors (or other
support groups as applicable) in the resolution of equip/network
- Conducts network testing, integration and certification.
Responsible for providing technical support and monitor day to
day operations of Network Operation Center.
Monitoring the Motorola Solutions Infrastructure using a variety
of tools and react to resolve any alerts which may arise and ensure
system uptime meet service level agreements.
Responsible for logging and resolving any network incidents
ensuring that Service Level Agreements are met at all times
Take Technical Ownership of Major Incidents by - identifying,
communicating, and utilizing appropriate resources to resolve the
Responsible for documenting and distribution of all Major
Incident Review Reports in the agreed format.
Monitor all outages/issues through the return to normal
- Build strong and effective working relationships with
Engineering and Management organizations.
Seeking prior Network Operating Center experience.
Ability to troubleshoot Infrastructure.
Implementation or support of sophisticated radio communications
networks or systems.
Experience with IT network design, planning and analysis or
microwave distribution systems.
Experience with administration configuration, fault finding and
maintenance of networks, LAN, WAN, routers, switches, servers,
workstations and applications.
Experience with Microsoft Active Directory, Microsoft Windows
Server maintenance skills - hardware and software.
Experience with digital voice radio systems.
In depth technical experience with Motorola Astro 25 Digital
Experience in a communications operations or network operations
Cisco and Juniper experience.
Network security skills including intrusion detection devices
firewalls and anti-virus.
- 3+ years of customer or technical support experience.
- Minimum of a high school diploma and 3+ years of technical
Referral Payment Plan
Motorola Solutions is an Equal Opportunity Employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran's status, or,
any other protected characteristic.
Keywords: Motorola Solutions, Schaumburg , Tier 2 Operational Engineer Support (NOC), Other , Schaumburg, Illinois
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