Company: Oak Street Health
Posted on: June 12, 2021
Company: Oak Street Health
Title: Welcome Coordinator
Oak Street Health is a rapidly growing, innovative company of
community-based healthcare centers delivering higher quality health
and wellness care that improves outcomes, manages medical costs and
provides an unmatched experience for adults on Medicare in
medically underserved communities. By providing holistic,
comprehensive and integrated care right in our patients'
communities, we can help keep them healthy and reinvest cost
savings in further care for those same communities and others.
Since 2013, Oak Street Health has brought its singular approach to
tens of thousands of people across the nation. With an ambitious
growth trajectory, Oak Street Health is attracting and cultivating
team members who embody Oak Street values and are passionate about
our mission to rebuild healthcare as it should be.
For more information, visit www.oakstreethealth.com.
Oak Street Health takes a team-based approach to providing
outstanding patient care. Our Service Team builds individual
relationships with our patients and ensures they are happy with
their experience. The Service Team is responsible for delivering
excellent, high-touch assistance to our patients everyday.
Welcome Coordinators are an integral part of Oak Street Health.
You will be the first impression we make on our patients. You will
efficiently juggle many tasks: ownership of our Welcome and
Community Areas, management of inbound and outbound phone calls, as
well as managing patient referrals and medical records. We also
expect you to be highly flexible, covering when needed in other
Welcoming patients and conducting check-ins with required
Collecting co-pays from patients
Updating patient information and making changes in electronic
medical record platform
Scheduling appointments within electronic medical records
Managing phone lines by answering, taking messages, and
conducting outbound calls, as instructed
Managing patient referrals by scheduling those appointments and
Requesting medical records, routing documents to clinical staff
for review, and uploading documents into electronic medical record
Assisting new patients with paperwork
Assisting with community room events
- Other duties as assigned
What are we looking for?
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population
of older adults
Strong computer skills and basic knowledge of Microsoft
Experience in customer service setting
Strong verbal and written communication
High level of integrity
Proficient PC skills
College degree preferred, some college required
Fluency in Spanish, Polish, Russian, or other languages spoken
by people in the communities we serve, where necessary
US work authorization
- Someone who embodies being "Oaky"
What does being "Oaky" look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
- Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at
the forefront of a revolution in healthcare, as well as:
Oak Street Health is an equal opportunity employer. We embrace
diversity and encourage all interested readers to apply to
Keywords: Oak Street Health, Schaumburg , Welcome Coordinator, Other , Schaumburg, Illinois
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