Help Desk Agent
Company: Apex Systems
Posted on: June 12, 2021
Role: Help Desk Support
Location: Schaumburg, IL
Duration: 6 month contract to hire
Shifts: Saturday - Wednesday 5:30 AM - 2 PM CST
Provides quality customer support from a PC Help Desk.
Responsible for basic-to-intermediate PC software and/or hardware
systems support via telephone or e-mail in accordance with service
- Receives telephone calls from users having problems using
computer software and/or hardware or inquiring how to use specific
software, hardware, or operating systems. Escalates all unresolved
calls to higher support levels.
- Determines root cause and provides accurate, creative, and
timely solutions to PC basic-to-intermediate software and systems
problems to ensure end-user productivity. Provides a basic level of
hardware troubleshooting, repair and installation on specified
product lines to end-users.
- Assists in generating defined PC Help Desk performance reports
or charts to schedule.
- Attends training sessions and assists in cross training in
order to acquire and maintain knowledge of relevant software,
hardware, product offerings and support policies at the PC Help
- Keeps supervisor, customer and other PC Help Desk team members
informed of problems and progress. Participates in team projects
that enhance efficiency of PC Help Desk services.
- Provides other customer services at the PC Help Desk as defined
in contract requirements for position.
- Associate's degree or equivalent from two-year college or
technical school and one year related experience; or equivalent
combination of education and experience.
- Previous experience providing customer services (not
necessarily support) over the telephone. MOUS (Microsoft's Office
User Specialist) for Word, Excel, Power Point, and Access)
preferred. Must be able to legally operate a motor vehicle.
Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at email@example.com or
Keywords: Apex Systems, Schaumburg , Help Desk Agent, Other , Schaumburg, Illinois
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