Case Manager (Staffing) - Home Care

POSITION FUNCTION

To staff and manage clients' care in a manner that ensures total internal and external customer satisfaction while meeting or exceeding company financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers phones promptly and courteously.
• Maintains a strong relationship with all clients/families and caregivers.
• Plans, assigns and directs the work of assigned employees.
• Makes proper and timely staff assignments utilizing scheduling software. Performs daily office functions that will enable company to perform in an organized efficient manner.
• Staffs all cases/shifts in a timely, efficient, cost effective manner utilizing the proper level of worker to meet client needs.
• Maintains and confirms weekly schedules. Documents all pertinent information in client and worker computer loggings.
• Communicates all relevant client and worker information to the Operations Manager on a daily basis.
• Responsible for intake calls and conversion of calls to an "active" status.
• Alternates on-call and takes appropriate actions, as needed, in accordance with staffing procedures.
• Maintains and updates client requirement for new active clients.
• Responsible for making care calls to our clients every 30 days.
• Assists the Case Manager Specialist (CMS) with supervisory visits every 90 days as needed.
• Provides fill-in client care in the event of an emergency situation.
• Assists in interviewing, making hiring decisions and participates in new hire orientation as needed.
• Verifies worker time-slips.
• Handles coaching/counseling/terminations of workers.
• Attends unemployment hearings as needed.
• Responsible for meeting or exceeding individual and department goals/KPIs.
• Attends scheduled meetings.
• Other duties may be assigned.

QUALIFICATIONS

• Excellent verbal and written communication skills.
• Good organizational skills.
• Ability to handle telephone requests calmly, adequately and in a manner that promotes and preserves positive public relations.
• Basic computer skills.
• Prefer some college. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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