Client Services Coordinator

Company: Spyglass Property Inspections, Ltd
Location: Schaumburg
Posted on: November 18, 2021

Job Description:

? Provide detailed information through written and verbal communication to clients, inspectors, and 3 rd party vendors regarding scheduling, cancellations, and schedule changes . ? Build relationships with new realtors to grow the business database through cold calling ? Salary plus commission earned on upsells and new agents acquired Job Requirements:?-- -- -- --Answer--Incoming calls and scheduling inspections, radon drops and pickups ?------------ Follow up and schedule inspection from Phone, Email, Text and Online Quoting leads. ?------------ Upsell Add-On Services/packages ?------------ Make daily phone calls to real estate agents to recruit for new business, monitor and respond to emails & texts ?------------ Follow up on unscheduled inspections/quotes daily. ?------------ Send inspection credentials/certifications/insurance upon request ?------------ Assist home inspectors with minor issues: schedule changes, updates to add-on services, access issues. ?------------ Inspection ---Check In--- --- confirm radon/mold tests in and reports sent; confirm all payments/agreements completed, confirm reports uploaded/sent, etc. ?------------ Follow up on missing payments and signed agreements-- ?------------ Update/merge agent profiles-- ?------------ Respond to Google and Facebook reviews (Daily) ?------------ Instagram posts (Daily) ?------------ Handle initial clients complaints, escalate to upper management if needed ?------------ Maintain inspector schedules/calendars-- ?------------ Set up face to face/zoom appointments with real estate agents to discuss future business relationship ?------------ Make daily phone calls to real estate agents to recruit for new business Key Skills ?------------ Be teachable/coachable ?------------ Strong attention to detail ?------------ Strong verbal communication skills ?------------ Exceptional organizational skills ?------------ Well-developed empathy for working with stressed clients ?------------ Ability to actively listen and remain calm under pressure in confrontational situations

Keywords: Spyglass Property Inspections, Ltd, Schaumburg , Client Services Coordinator, Other , Schaumburg, Illinois