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Account Representative

Company: Touchtunes
Location: Schaumburg
Posted on: January 12, 2022

Job Description:

Account RepresentativeSchaumburg, IL
TouchTunes provides innovative entertainment and media solutions to over 75,000 bars, restaurants and other shared spaces worldwide. Our award-winning music systems spark engagement and encourage customers to stay longer by creating memorable experiences through an integrated music platform that includes digital jukeboxes and mobile.
TouchTunes uses the power of music and media to inspire emotional connections in shared spaces, enhancing the way people interact with each other and their environment. We are proud to provide our products and services through an extensive network of qualified local amusement operators.
We are seeking an Account Representative to provide customers with product or service information to assist them in determining appropriate merchandise to purchase. S/he recommends additional products or services to meet customer needs TouchTunes believes that the most inclusive and diverse culture makes for a better business and a better world; so we will champion Diversity, Equity & Inclusion across our business, with our partners and communities, to celebrate Belonging and help shape a tolerant society. We strongly encourage people from underrepresented groups to apply.
What your day-to-day looks like:

  • Coordinate sales calls with Outside Reps and Operators
  • Make outbound calls to existing customers to sell products and/or services
  • Set process expectations and ensure expectations are met with Operators, Outside and Inside Sales rep
  • Interface with Credit & Collections, Customer Service and Operations Departments when problems arise
  • Provide products information to customers (front line) by building and maintaining customer relationships
  • Enter orders and track shipments of system and related products
  • Estimate date of delivery to customers based on knowledge of the companys production and delivery schedules
  • Coordinate customer training
  • Respond promptly to customers needs and solicits feedback to improve service
  • Communicate programs, promotions, and policies to new and existing customers
  • Perform all other tasks inherent to process data entry
  • All related duties as deemed necessary by the Account Representative Supervisor
    What you bring to the table:
    • High School diploma required
    • 1 to 2 years work experience in a similar position
    • Proficiency with all MS Office Suite applications
    • Personable and outgoing personality
    • Previous customer service or sales experience
    • Excellent organization skills and able to manage multiple tasks
    • Excellent written/verbal communication skills with the ability to communicate effectively
    • Proactive and autonomous
    • A team player
    • Self-motivated and driven
    • Attention to detail
    • Professionalism
      What is in it for you:
      • Working alongside a bunch of super talented and friendly people
      • A fun, diverse, open and fast-paced environment focused on family atmosphere and creating an off-the-hook user experience.
      • Challenging and stimulating projects.
      • Working in a culture that likes to drive constant innovation.
      • Free Access to a virtual health care application. Long gone are the days of waiting 8 hours at the clinic.
      • Pet insurance.
      • Very competitive insurance packages
      • Competitive 401K package with company match.
      • Flexible working environment.
        Work Requirements:
        • In an effort to protect our fellow employees, their families and our customers, TouchTunes requires all employees working onsite to receive the COVID-19 vaccination with exemptions only for limited reasons required by law.
        • Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing).
        • Ability to listen, to understand, and to follow oral and written directions.
        • Ability to exchange information in written format.
        • Ability to learn the procedures, functions, and limitations of assigned duties.
        • Authorized to work in the United States.
          TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and Jobble

Keywords: Touchtunes, Schaumburg , Account Representative, Other , Schaumburg, Illinois

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