Inbound Call Specialist (Customer Communications Representative I)
Company: Canon Solutions America, Inc.
Posted on: January 15, 2022
Responsible for ensuring all service calls are answered and entered
into company systems in a timely and accurate manner. Responsible
for providing the best possible customer service to internal as
well as external customers. Must be able to handle level 1 call
- Provides outstanding service to customers calling the dispatch
team for service.
- Responds to routine customer inquiries via live call or Email as
- Provides follow through on any special customer needs in a timely
- HS Diploma, GED, or equivalent experience required, plus 1 to 2
years of related experience.
- Strong verbal and written communication skills.
- Proficient in MS Office, strong attention to detail, organized
and able to multitask.
- Successful completion of Call Taker New-Hire training and
- Must be able to work wide variety of work shift/schedules with
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020. Canon Solutions America offers a competitive
compensation package including medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
We are an EEO/AA employer. Minority/Female/Individuals with
Disabilities/Protected Veterans. If you are not reviewing this job
posting on our Careers site csa.canon.com/careers, we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at csa.canon.com/careers. #CSA
Keywords: Canon Solutions America, Inc., Schaumburg , Inbound Call Specialist (Customer Communications Representative I), Other , Schaumburg, Illinois
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