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Subrogation Advisor

Company: Innovation Group North America
Location: Schaumburg
Posted on: May 9, 2022

Job Description:

Job DescriptionSalary: About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide everything we do, from our customers to our team members. Innovation Group is a growing organization with opportunities for new team members to learn about the evolving insuretech space, find efficient solutions, and chart a path forward in their career – all while enhancing their knowledge of the industry and being a key part of our organization's success.Subrogation Advisor The Subrogation Advisor role is our way of introducing you to the insurance industry via the insuretech space. In this role, team members begin their career learning what it takes to provide service to those in our Fleet Division – managing the claims, repair, rental, and recovery process for our fleet clients. This customer service position serves as a launching point into a career of learning and growing with Innovation Group.What you'll do:

  • Liaise and manage system follow-ups of all files for which negotiation techniques are required.
  • Negotiate disputed Diminished Value claims
  • Technical assistance and support to Claims Services Manager, and other LPRMS management team members.
  • Assistance in the training of Claims and other Client Services Staff.
  • Handle client complaints according to documented internal dispute resolution process.
  • Perform the Need Check Code (FNOL Review and rating) as required.
  • Ensure that all recovery checks received or allocated is electronically attached to the correct FastTrack file, and payment history updated in an efficient and timely manner.
  • Recommend ways to improve processes and operationsWhat we're looking for:
    • 2+ years' experience in a Customer Service Call Center preferred but not required
      • High School Diploma or GED
      • Computer skills – Microsoft Windows, Word, Excel, emails, internet, etc.
      • Automotive experience a plus.
      • Minimum of 2 years claims handling experience within Insurance or Subrogation environment is required
      • Computer skills – Microsoft Windows, Word, Excel, emails, internet, etc.
      • Minimum of 25-30 words per minute
      • Knowledge of Arbitration Forums process and techniques preferred
      • Knowledge of Comparative Negligence Statutes preferred
        At Innovation Group, we value the contributions of our employees. We provide a robust benefits package that includes:
        • Hybrid work schedule
        • Medical, dental, and vision insurance
        • Life insurance
        • Short-term and long-term disability insurance
        • Flexible spending account options
        • Health and dependent care saving accounts
        • Paid time off
        • Paid sick leave
        • 9 paid holidays
        • 401(k) investment options
        • Student loan repayment plan
        • Employee assistance program

Keywords: Innovation Group North America, Schaumburg , Subrogation Advisor, Other , Schaumburg, Illinois

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