Desktop Support (17144)

Company: Analysts
Location: Schaumburg
Posted on: May 8, 2022

Job Description:

Analysts is looking for an IT support specialist for a contract-to-hire, 100% on-site role with a great client of ours in Schaumburg, IL. Key AccountabilitiesAssist clients with hardware and software issuesDeployment engineer focused on onboarding users remotely and in-office as well as refreshing devicesProvide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. They sometimes specialize in different desktop operating systems.Troubleshoot network connections.Consult with clients' area management regarding equipment problems or malfunctions.Install and configure software applicationsProvide required support to end users for setting up new/replacement of PC devicesWork with end users to troubleshoot any PC hardware and software issuesEngage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfactionProvide support to end users who require assistance with conference room collaboration toolsTrack and update incident tickets in Service now Education and Experience requirementsHigh School Diploma or Equivalent and 3 or more years of experience in the Desktop Support areaStrong verbal and written communication skills

Keywords: Analysts, Schaumburg , Desktop Support (17144), Other , Schaumburg, Illinois