Account Coordinator

Company: Novaspect Inc
Location: Schaumburg
Posted on: June 13, 2022

Job Description:

Description:
Novaspect, Inc, an Emerson Impact Partner and global leader of process systems and solutions, is currently offering an opportunity for an Account Coordinator to join our team. The successful candidate will perform various order management functions including day to day customer support, order entry, purchase order management, and expediting. We are searching for an individual with a solid understanding of customer service, purchase order/invoice business systems. Strong knowledge of computer applications including MS Word, Excel and ERP and CRM systems is required. In addition, the candidate should demonstrate excellent written and verbal communication skills.
Essential Duties and Responsibilities:
Customer Service:

Manage all aspects of customer orders (order entry, purchasing, expediting)
Familiarity with basic understanding of all Product and Service offerings
Customer facing/day to day phone support
Ability to understand our customers' needs and working with others to make sure we are satisfying their requests
Develop strong working relationships with both internal and external customers
Knowledge of appropriate business practices and procedures
Proactive customer reporting and documentation needs
Handle customer expediting requests by working with appropriate internal groups, coordinating completion, and ensuring timely responses back to the customer
Participate in customer meetings as required
Actively participate with team members to achieve company goals
Other duties as required

Order Entry:

Procurement (purchase order entry, vendor correspondence, pricing, and oversee the timely delivery of parts needed)
Support/enhance vendor relationships
Understanding of inventory management
Competent in understanding technical product purchases orders & service contracts.
Awareness of software program relationships and the ability to work quickly between multiple programs.
Ability to resolve customer order issues in a timely, professional manner.
Basic understanding of logistics / operations

Competencies:

Understand order processing systems and delivery channels.
Able to manage difficult or emotional situations and respond promptly to internal customer needs.
Quickly embraces, learns and applies new technology and/or procedures.
Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion.
Strict attention to detail.
Excellent interpersonal, verbal communication skills and proven ability maintain high customer service.
Proven ability to build and support teamwork.
Requirements:

High School Diploma Required. Bachelor's Degree preferred.
0-5 years of experience in a sales or manufacturing environment preferred.
Extensive and exceptional customer service practices.
High computer application literacy including Microsoft Office Suite, and ability to learn internal business systems


Pay:

Cash compensation potential: $55-75K (Inclusive of bonus)
Overtime and double time eligible

Benefits:

Recognized with a Top Employee Benefit Plan Award in 2020, below you will find our outstanding total rewards package when you join our team including:

Generous paid time off; starting at 15 vacation days, 10 holidays, and personal time off
401K with 6% company match
Employee Stock Ownership Program (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement

Schedule:

Monday - Friday, 7:30/8am - 4:30/5pm


Keywords: New Grad, Order Management Specialist, Customer Service Representative, Account Administrator, PurchasingPI181325612

Keywords: Novaspect Inc, Schaumburg , Account Coordinator, Other , Schaumburg, Illinois