Account Coordinator
Company: Novaspect Inc
Location: Schaumburg
Posted on: June 13, 2022
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Job Description:
Description:
Novaspect, Inc, an Emerson Impact Partner and global leader of
process systems and solutions, is currently offering an opportunity
for an Account Coordinator to join our team. The successful
candidate will perform various order management functions including
day to day customer support, order entry, purchase order
management, and expediting. We are searching for an individual with
a solid understanding of customer service, purchase order/invoice
business systems. Strong knowledge of computer applications
including MS Word, Excel and ERP and CRM systems is required. In
addition, the candidate should demonstrate excellent written and
verbal communication skills.
Essential Duties and Responsibilities:
Customer Service:
Manage all aspects of customer orders (order entry, purchasing,
expediting)
Familiarity with basic understanding of all Product and Service
offerings
Customer facing/day to day phone support
Ability to understand our customers' needs and working with others
to make sure we are satisfying their requests
Develop strong working relationships with both internal and
external customers
Knowledge of appropriate business practices and procedures
Proactive customer reporting and documentation needs
Handle customer expediting requests by working with appropriate
internal groups, coordinating completion, and ensuring timely
responses back to the customer
Participate in customer meetings as required
Actively participate with team members to achieve company goals
Other duties as required
Order Entry:
Procurement (purchase order entry, vendor correspondence, pricing,
and oversee the timely delivery of parts needed)
Support/enhance vendor relationships
Understanding of inventory management
Competent in understanding technical product purchases orders &
service contracts.
Awareness of software program relationships and the ability to work
quickly between multiple programs.
Ability to resolve customer order issues in a timely, professional
manner.
Basic understanding of logistics / operations
Competencies:
Understand order processing systems and delivery channels.
Able to manage difficult or emotional situations and respond
promptly to internal customer needs.
Quickly embraces, learns and applies new technology and/or
procedures.
Possess a high level of energy, initiative, enthusiasm, cooperation
and exercise good judgment and discretion.
Strict attention to detail.
Excellent interpersonal, verbal communication skills and proven
ability maintain high customer service.
Proven ability to build and support teamwork.
Requirements:
High School Diploma Required. Bachelor's Degree preferred.
0-5 years of experience in a sales or manufacturing environment
preferred.
Extensive and exceptional customer service practices.
High computer application literacy including Microsoft Office
Suite, and ability to learn internal business systems
Pay:
Cash compensation potential: $55-75K (Inclusive of bonus)
Overtime and double time eligible
Benefits:
Recognized with a Top Employee Benefit Plan Award in 2020, below
you will find our outstanding total rewards package when you join
our team including:
Generous paid time off; starting at 15 vacation days, 10 holidays,
and personal time off
401K with 6% company match
Employee Stock Ownership Program (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Schedule:
Monday - Friday, 7:30/8am - 4:30/5pm
Keywords: New Grad, Order Management Specialist, Customer Service
Representative, Account Administrator, PurchasingPI181325612
Keywords: Novaspect Inc, Schaumburg , Account Coordinator, Other , Schaumburg, Illinois
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