Customer Communications Representative I
Company: Canon Solutions America, Inc.
Location: Schaumburg
Posted on: June 20, 2022
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Job Description:
US-IL-Schaumburg Canon Solutions America, Inc.Requisition ID:
27807Category: Customer Service/SupportPosition Type:
Full-TimeOverviewResponsible for ensuring all service calls are
answered and entered into company systems in a timely and accurate
manner. Responsible for providing the best possible customer
service to internal as well as external customers. Must be able to
handle level 1 call types. Responsibilities- Provides outstanding
service to customers calling the dispatch team for service. -
Responds to routine customer inquiries via live call or Email as
needed. - Provides follow through on any special customer needs in
a timely manner. Qualifications- HS Diploma, GED, or equivalent
experience required, plus 1 to 2 years of related experience.-
Strong verbal and written communication skills. - Proficient in MS
Office, strong attention to detail, organized and able to
multitask. - Successful completion of Call Taker New-Hire training
and introductory period. - Must be able to work wide variety of
work shift/schedules with short notice. Company OverviewAbout our
Company - Canon Solutions America, Inc. empowers companies of all
sizes to succeed by supplying market leading enterprise,
production, and large format printing solutions, supported by
exceptional professional service offerings. With unwavering
dedication to promote professional innovation, Canon Solutions
America, Inc. helps drive sustainability, nurture efficiency, and
regulate costs through the unification of comprehensive digital and
traditional printing and document management solutions. As a wholly
owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is
headquartered in Melville, NY and has sales and service locations
across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which
earned approximately $30.4 billion in global revenue in 2020, ranks
third overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionHybrid - This
position is full time and offers a hybrid work schedule requiring
you to be in the office two company designated days a week and an
option to work from home the remainder of the week (unless a
specific business need arises requiring in office attendance on
other days). Note that work schedules and office reporting
requirements may change from time to time based on business needs.
Posting Tags#PM20PI182610029
Keywords: Canon Solutions America, Inc., Schaumburg , Customer Communications Representative I, Other , Schaumburg, Illinois
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