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IT Support Specialist

Company: Accurate Personnel
Location: Schaumburg
Posted on: June 19, 2022

Job Description:

Job DescriptionSalary: Accurate Personnel, Inc. is a full-service employment agency that provides supplemental staffing solutions as well as payroll services at a competitive price. We pride ourselves on maintaining the highest quality service to our clients and have done so since 1978. As a member of the Accurate Personnel family, you will have all that is needed to grow and become as successful as you can be! Our corporate office in Schaumburg, IL is looking for a responsible, self-motivated IT Support Tech to undertake a variety of IT duties. The ideal candidate will have great attention to detail, organizational skills, and strong communication.Responsibilities/Duties:

  • Tier 1 support for company IT systems.
  • Tracking of assets and organizing databases.
  • Assist with a new hire account and hardware set-up and distribution.
  • Run and distribute reports to teams as scheduled.
  • Working knowledge of iOS, Windows 10, & G-Suite.
  • Organize and manage vendor contact spreadsheets.
  • Answer calls and emails to the IT Department in a timely manner.
  • On-Site workstation setup
  • Employee onboarding - Account and hardware setup
  • Assists in handling IT support issues via tickets, email, or phone.
  • Assist employees through problem-solving processes.
  • Treats others with respect and consideration regardless of their status or position.
  • Utilize excellent customer service skills and exceed expectations.
  • Ensure proper documentation of issues and processes.
  • Keeps commitments.
  • Inspires the trust of others.
  • Balances team and individual responsibilities.
  • Gives and welcomes feedback.
  • Contributes to building a positive team spirit.Skills:
    • High attention to detail.
    • Strong customer service and troubleshooting skills.
    • Experience or education in IT.
    • Basic working knowledge of networking is a plus.
    • Ability to communicate technical information, both verbal and written, to a wide range of end-users.
    • Understand the importance of confidentiality.
    • iOS troubleshooting & set-up experience.
    • G-Suite experience a plus.
    • Planning/Organizing and prioritizing projects.
    • Works well as a team
    • Highly organized with a high sense of urgency.
    • Ability to effectively communicate with a wide range of professionals.
    • 1 year+ customer service experience.
    • High level of confidentiality.Accurate Personnel offers a competitive salary along with an excellent benefits package including medical, dental, and vision. If you are an outgoing and ambitious person, Accurate Personnel is the right choice for you! Become a part of our winning team today!-----Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Accurate Personnel, Schaumburg , IT Support Specialist, Other , Schaumburg, Illinois

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