Business Process Specialist - Property & Casualty
Company: Assurance Agency Ltd.
Location: Schaumburg
Posted on: June 21, 2022
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Job Description:
The Business Process Specialist is an expert in Assurance's
client service processes, agency management systems and best
practices. Leveraging that expertise, he or she leads our client
service training programs and partners with employees and their
managers to ensure they have the know-how and resources to execute
their roles efficiently and accurately and in a manner, consistent
with our corporate values and best practices. He or she has a fine
eye for the details and is always on the lookout for ways to
continuously improve our processes and clarify procedures to drive
efficiency for our client service teams. With a strong knack for
problem solving, the Business Process Specialist serves as a
frontline resource for our staff when help is needed working
through a workflow or troubleshooting a potential problem with our
agency management system.PROCESS MANAGEMENT+ Participates in
creating workflows that start with the end in mind and that master
the most efficient path to the desired result while effectively
balancing the needs of the business with those of our employees and
clients + Analyzes existing processes that allows the current state
to be diagnosed and a future state established; demonstrates an
awareness of the impact and consequences of business process design
decisions + Identifies where process bottlenecks exist and the
impact of changes on the business; escalates the need to establish
a plan to streamline processes where needed and participates in the
resolution + Proactively seeks user feedback on areas of
opportunity to improve efficiency, quality, and effectiveness
within our processes+ Considers agency management system(s),
reporting tools, client portals and other available technology and
software when participating in the creation of new processes +
Consistently searches for best practices to incorporate into
procedures and workflows and actively seeks areas of the business
that need solidification and documentation of process+ Documents
and maintains procedures, and other business process artifacts, to
be used both in training and as an ongoing referenceAGENCY
MANAGEMENT SYSTEM ADMINISTRATION + Can easily identify problems or
inconsistencies as it relates to the configuration, security
structure and workflow management within the agency management
software; leverages existing resources and tools to inform the
decision-making process or while problem solving + Participates in
all upgrades of our agency management systems; this includes
reviewing release notes, testing workflows, updating procedures and
training on system releases + Makes recommendations for how
enhancements and new features of our agency management systems can
be implemented to make improvements to our business+ Serves as a
first point of contact for staff and managers to resolve workflow
issues within the agency management system; maintains relationships
with software vendors as appropriateCHANGE MANAGEMENT+ Consistently
follows Assurance's change management best practices and sets an
example for others within the organization+ Demonstrates the
ability to apply change management principles to projects and in
all interactions with internal clients; this includes fostering an
interdisciplinary approach and effectively engaging other
departments to achieve desired outcomes+ Participate in identifying
the impact of change on stakeholders and makes recommendations on
how to successfully execute a change management strategy +
Leverages project planning and tracking tools to keep all
stakeholders informed, aware of key milestones and progress toward
desired resultsEXECUTION OF LEARNING PROGRAMS+ Executes training
and mentoring programs on Assurance's client service process,
agency management systems, best practices and other key areas;
ensures a positive and successful training experience for employees
and managers+ Demonstrates excellent facilitation skills that
create a learning environment that complements our culture and
allows for participation and collaboration+ Identifies training
needs and develops solutions to meet those needs; depending on
scope and scale of the solution, this may include involving
Learning & Development in the creation of a solution + Connects
employees to the important role they play in minimizing risk and
maximizing health for clients + Encourages and develops ways for
employees to be self-sufficient, creative solution-seekers, and
effective problem-solvers+ Maintains new hire training documents as
procedures and tools are updatedREQUIRED:+ Upon hire, Producers
License (in state of residence) for Fire, Casualty, Health, Life or
other specific licenses as required+ 3-5 years of experience in a
client service role within an insurance brokerage+ Experience
working with an agency management system, preferably Applied Epic
and CSR24+ Experience presenting information to groups of varying
sizes using any of the following techniques: presentations, role
playing, simulations, team exercises and discussions + Ability to
leverage technology and quickly learn new technologies, from agency
management systems to the Microsoft Office product suitePREFERRED:+
BS/BA in Business, Insurance, Management or related field+
Certified Business Process Professional or Certified Business
Process Associate from the Association of Business Process
Management Professionals + CPCU, CEBE, ARM or other insurance
professional designationAbout AssuranceAssurance, a Marsh &
McLennan Agency LLC, company, is a full-service brokerage providing
business insurance, employee benefits, private client insurance,
and retirement services to businesses and individuals across the
country. Assurance operates as Marsh & McLennan Agency's Midwest
regional headquarters. Consistently recognized as a top workplace,
Assurance attracts and retains its insurance talent by rewarding
expertise and investing in career development. Assurance employees
enjoy an award-winning culture that fosters a highly productive and
results-driven working environment.Services: Business Insurance,
Employee Benefits, Financial Services, Private Insurance,
SuretyAwards: Assurance is continually named a "Best Place to Work"
by leading publications and organizations such as Fortune magazine,
the National Association for Business Resources, The Chicago
Tribune, Crain's Chicago Business and Business Insurance magazine
(check out all of our accolades).Culture: Our employees enjoy an
environment that fosters success and creativity and provides
countless opportunities for growth. We make sure our employees are
happy and motivated by offering enviable benefits, rewards
programs, celebrations, perks and a few surprises around every
corner. Together, it all adds up to a company that develops and
retains passionate individuals who deliver superior performance and
measurable results to our clients.Fun Fact: 31% of Assurance
experts agree the best Saturday Night Live skit of all time is
"More Cowbell".Assurance has won over a hundred workplace awards
largely due to our intentional and caring approach that begins with
meeting our people where they are, celebrating their differences
and creating an inclusive environment.Assurance is a proud equal
opportunity employer. We celebrate diversity and we are committed
to equal employment opportunities regardless of age, race,
ethnicity, color, religion, creed, sex, sexual orientation, gender
identity, gender expression, national origin, marital status or
civil partnership/union status, veteran status, citizenship,
pregnancy, genetic information, physical or mental disability, or
any other status or characteristic protected by federal, state or
local law.Harassment or discrimination based upon any of the above
is inconsistent with our values and will not be tolerated; this
includes harassment or discrimination for being associated with or
knowing someone that identifies with any of the above.Marsh &
McLennan Agency (MMA) provides colleagues the freedom to make a
career and difference. We encourage you to explore your curiosity
and creativity. We gain new insight from diverse thinking, and take
risks on new ideas. We embrace a culture that celebrates and
promotes the many backgrounds, heritages and perspectives of our
colleagues and clients. We are always seeking those with ethics,
talent, and ambition who are interested in joining our
client-focused teams. More than just insurance brokers, we believe
that a business culture that supports a healthy, safe work
environment does so by offering the right benefits, programs,
policies and opportunities to keep employees engaged and productive
including: health and welfare, tuition assistance, 401K, employee
assistance program, volunteer opportunities, and other programs.Job
ID: 2022-1807 External Company Name: Assurance, a Marsh & McLennan
Agency Street: 20 N Martingale Road Suite 100
Keywords: Assurance Agency Ltd., Schaumburg , Business Process Specialist - Property & Casualty, Other , Schaumburg, Illinois
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