Claims Representative II
Company: Solera, Inc.
Location: Schaumburg
Posted on: June 23, 2022
Job Description:
The RoleWe are looking for an experienced and energetic Customer
Service Representative who ranks in the top quartile among their
peers. Someone who has a highly competitive and entrepreneurial
mindset that is wired with a team-first attitude, has no problem
rolling up their sleeves to execute their missions, and can
modulate between leading and following as needed. You will serve as
the Customer Service Representative.What You'll Do
- Resolve all issues received via telephone or email for all
HyperQuest services in an expedited manner
- Consistently handle customer contacts in full conformance with
defined process requirements and quality standards
- Collaborate with all HyperQuest teams to ensure proper claims
handling
- Answer specific questions received from insurance carriers,
vehicle owners, and auto repair facilities, regarding claim reviews
performed by HQ claims specialists
- Create, expedite, or cancel claim transactions as appropriate
based on interaction with insurance carriers, vehicle owners, and
auto repair facilities
- Keep records of customer interactions or transactions,
recording details of inquiries, complaints, or comments, as well as
actions taken
- Identify internal issues or delays and work to resolve or
escalate when necessary
- Consistently meet or exceed individual performance goals
- Take appropriate actions to address any/all noted areas for
improvementWhat You'll Bring
- Minimum High School Diploma or Equivalent
- Ability to concurrently communicate telephonically and
type
- Ability to meet and possibly exceed department goals and
guidelines
- Willingness to cross-train in other platforms
- Determination to satisfy customer needs
- Excellent communication skills - pleasant speaking voice, can
communicate clearly and effectively, verbally, in writing, and by
electronic communications with both internal and external
customers
- Ability to multi-task in a fast-paced, stressful
environment
- Excellent interpersonal skills, judgment and decision-making
skills (always displaying a positive attitude)
- Ability to handle interactions in a diplomatic manner
- Strong attention to detail
- Proficient bilingual (English/Spanish) language skills are
considered a plus
- Ability to sit for multiple hours at a time and to work
multiple hours a day at a computer keyboard
- Ability to remain alert and focused during the workday
- All other related and/or additional responsibilities that may
be required or assigned
Keywords: Solera, Inc., Schaumburg , Claims Representative II, Other , Schaumburg, Illinois
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