Service Delivery Specialist - ON-SITE JOB - 60K per year!
Posted on: January 25, 2023
We are currently hiring a Service Delivery Specialist so let me
tell you more about the role: manage the delivery of Ricoh
Enterprise Services for customers, which may include managing
business document and output devices (printers, copiers, and fax
machines) at customer locations or remotely with a focus to
maximizing up-time, utilization, and optimization and user
satisfaction while minimizing costs.And you can check the main
tasks and the benefits of joining Ricoh's team down
- Communicate and work directly with Customer's IT department
including senior IT leaders.
- Analyze all data to ensure that performance standards are
maintained and customer requirements (contracted service levels)
are consistently met.
- Responsible for coordination, tracking and reporting machine
moves, machine removals, and new machine installations as it
applies to the customer IMACD process.
- Engage internal and external resources to provide proactive
maintenance, as well as ongoing maintenance to ensure Service Level
Agreements are met.
- In charge of business document output devices (printers,
copiers, and fax machines) at customer locations or remotely.
- Other duties as assigned.Qualifications:
- Requires high school diploma and related work experience.
- Systems and IT literate understanding networks, security, print
servers and print devices.
- Experience leading teams.
- Requires strong computer skills including knowledge of
web-based software platforms, networks and MS Office
- $1500 sign-on bonus for new Ricoh Team Members.
- Competitive salary: $65k - $68k (per year).
- Choose from a broad selection of medical, dental, life, and
disability insurance options.
- Contribute to your financial security with Retirement Savings
Plan (401K), Health Savings Account (HSA), and Flexible Spending
Account (FSA) investments.
- Augment your education with team member tuition assistance
- Enjoy paid vacation time and paid holidays annually.
- Many more!
Keywords: Ricoh, Schaumburg , Service Delivery Specialist - ON-SITE JOB - 60K per year!, Other , Schaumburg, Illinois
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