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Service Delivery Specialist - ON-SITE JOB - 60K per year!

Company: Ricoh
Location: Schaumburg
Posted on: January 25, 2023

Job Description:

We are currently hiring a Service Delivery Specialist so let me tell you more about the role: manage the delivery of Ricoh Enterprise Services for customers, which may include managing business document and output devices (printers, copiers, and fax machines) at customer locations or remotely with a focus to maximizing up-time, utilization, and optimization and user satisfaction while minimizing costs.And you can check the main tasks and the benefits of joining Ricoh's team down bellow:Responsibilities:

  • Communicate and work directly with Customer's IT department including senior IT leaders.
  • Analyze all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met.
  • Responsible for coordination, tracking and reporting machine moves, machine removals, and new machine installations as it applies to the customer IMACD process.
  • Engage internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements are met.
  • In charge of business document output devices (printers, copiers, and fax machines) at customer locations or remotely.
  • Other duties as assigned.Qualifications:
    • Requires high school diploma and related work experience.
    • Systems and IT literate understanding networks, security, print servers and print devices.
    • Experience leading teams.
    • Requires strong computer skills including knowledge of web-based software platforms, networks and MS Office Suite.Benefits:
      • $1500 sign-on bonus for new Ricoh Team Members.
      • Competitive salary: $65k - $68k (per year).
      • Choose from a broad selection of medical, dental, life, and disability insurance options.
      • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
      • Augment your education with team member tuition assistance programs.
      • Enjoy paid vacation time and paid holidays annually.
      • Many more!

Keywords: Ricoh, Schaumburg , Service Delivery Specialist - ON-SITE JOB - 60K per year!, Other , Schaumburg, Illinois

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