Customer Experience Administrator (Onsite)
Company: Beacon Hill Staffing Group, LLC
Location: Schaumburg
Posted on: March 12, 2023
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Job Description:
Assist the Account Management team with tasks related to the
day-to-day interaction with Union Leasing's strategic customers to
answer questions, resolve issues, and order vehicles and
Maintenance packets. This includes service via email and phone
directly and through monitoring of our driver call center line.
Additionally, The Customer Experience Administrator will work
closely with our customers, maintaining and servicing small Union
clients, generally under 25 vehicles in fleet. The Customer
Experience Administrator is a development position for the Account
Manager role at Union Leasing. ROLE AND RESPONSIBILITIES Provide
Account Management support and assist with daily administrative
tasks. -Manage Insurance requests and updates -Pay storage and
transport invoices -Update VLOC fees from License & Title -Manage
and Distribute mail -Input disposal requests Answer customer and
driver calls. Involvement in the set-up process, interacting with
all functional areas of the Company on behalf of the Account
Managers and Sales team. Incoming and outgoing communication with
accounts relative to relationship building and problem resolution.
Interactions will be at Account Manager's direction. Work with
Sales team to deliver the highest level of customer satisfaction,
assist in preparing materials for additional services offered.
Assist in generating key reports and/data files. Analyse data and
provide overall review of Union Leasing programs to the clients
with sales. Assist with projects related to the management of
accounts. Maintain and manage accounts as assigned. Any other
duties as assigned by the Customer Experience Supervisor.Note:
Responsibilities include the expectation to always act to support
the interests of the department and organization and to perform
other duties as assigned to ensure the successful achievement of
departmental and company objectives.Beacon Hill is an Equal
Opportunity Employer that values the strength diversity brings to
the workplace. Individuals with Disabilities and Protected Veterans
are encouraged to apply.If you would like to complete our voluntary
self-identification form, please click here or copy and paste the
following link into an open window in your browser: Completion of
this form is voluntary and will not affect your opportunity for
employment, or the terms or conditions of your employment. This
form will be used for reporting purposes only and will be kept
separate from all other records. Company Profile:Founded by
industry leaders to set a new standard in search, career placement
and flexible staffing, we deliver coordinated staffing solutions
with unparalleled service, a commitment to project completion and
success and a passion for innovation, creativity and continuous
improvement.Our niche brands offer a complete suite of staffing
services to emerging growth companies and the Fortune 500 across
market sectors, career specialties/disciplines and industries. Over
time, office locations, specialty practice areas and service
offerings will be added to address ever changing constituent
needs.Learn more about Beacon Hill Staffing Group and our specialty
divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon
Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon
Hill Technologies by visiting . We look forward to working with
you.Beacon Hill. Employing the Future (TM)
Keywords: Beacon Hill Staffing Group, LLC, Schaumburg , Customer Experience Administrator (Onsite), Other , Schaumburg, Illinois
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