Customer Experience Administrator (Onsite)

Company: Beacon Hill Staffing Group, LLC
Location: Schaumburg
Posted on: March 12, 2023

Job Description:

Assist the Account Management team with tasks related to the day-to-day interaction with Union Leasing's strategic customers to answer questions, resolve issues, and order vehicles and Maintenance packets. This includes service via email and phone directly and through monitoring of our driver call center line. Additionally, The Customer Experience Administrator will work closely with our customers, maintaining and servicing small Union clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Union Leasing. ROLE AND RESPONSIBILITIES Provide Account Management support and assist with daily administrative tasks. -Manage Insurance requests and updates -Pay storage and transport invoices -Update VLOC fees from License & Title -Manage and Distribute mail -Input disposal requests Answer customer and driver calls. Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team. Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Manager's direction. Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered. Assist in generating key reports and/data files. Analyse data and provide overall review of Union Leasing programs to the clients with sales. Assist with projects related to the management of accounts. Maintain and manage accounts as assigned. Any other duties as assigned by the Customer Experience Supervisor.Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Keywords: Beacon Hill Staffing Group, LLC, Schaumburg , Customer Experience Administrator (Onsite), Other , Schaumburg, Illinois