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IT Services Administrator, Staff

Company: Fiserv
Location: Schaumburg
Posted on: March 16, 2023

Job Description:

**What does a successful IT Services Administrator, Staff do at Fiserv?**

Provide maintenance of all necessary ITIL practices in accordance with Fiserv policy

Application release / upgrade preparation and execution

Optimized request turnaround for DNA and surround product requests

Coordinate the installation of new data center clients, using multiple Open Solutions application products, into test and production

Establish data center polices and ensure adherence to corporate IT and compliance standards

**What you will do:**

Review, develop project plans, certify and install new releases and system updates for a growing financial institution client base supporting multiple high availability applications.

Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors and familiarity of the organization to contact the appropriate individual to correct issues.

Maintain 'best practices" change control procedures to ensure preauthorization and accurate record keeping for all application level changes.

Diagnose and respond to customer support service call requests.

Attend various product meetings to discuss status of new client installations, provide timelines as they pertain to new release installations, and access client requests.

Ability to meet flexible work schedules which are determined by installation of new clients and product releases / upgrades.

Focus on continuous improvement through automation, re-engineering and streamlining to reduce risk/exposure and optimize upgrades/installations

Troubleshoot issues for applications by reviewing application logs, IIS logs, Event logs.

Perform advanced research and testing in order to resolve production related incidents.

Use of enterprise tools such as Splunk, Dynatrace and Moogsoft

Review service and performance compliance to documented standards.

Performs other duties as required.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

**What you will need to have:**

At least 6 years of relevant work experience

Experience in installation, upgrades, configuration and troubleshooting of 'packaged application code/solutions' to internal / test and production environments

Experience in Incident, Problem & change management required

Performed Database Refresh tasks for Test and Production Servers

Familiarity with ITIL and SDLC life cycle phases

Install/execute and fine-tuned Stored Procedures, SQL Queries and User Defined Functions.

Ability to use enterprise tools such as Splunk, Dynatrace and Moogsoft required (familiarity with using these tools needed)

Handled Performance Tuning and Optimization with strong analytical troubleshooting skills for quick issue resolution in mission-critical environments

Strong working knowledge of Windows operating environment

Strong working knowledge of IIS

Strong SQL programming language scripting ability

Knowledge of Oracle Database

Ability to work on complex technical issues

Ability to work on-call hours

**What would be great to have:**

Banking/financial applications industry experience a huge plus.

Previous application deployment of the DNA / surround product applications is considered a plus

An approach to your work that is self-directed and highly motivated.

Excellent interpersonal, verbal and written communication skills.

Strong organization skills and attention to detail.

Proven research and analytical skills.

Strong documentation / transition skills

Good Knowledge of risk awareness, knowledge of risk/audit disciplines and controls

Proficient technical aptitude and exceptional personal computer skills - MS Office

Keywords: Fiserv, Schaumburg , IT Services Administrator, Staff, Other , Schaumburg, Illinois

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