Customer Experience Administrator

Company: Union Leasing
Location: Schaumburg
Posted on: March 16, 2023

Job Description:

Job Description Recognized as one of Crains Best Places to Work in Chicago, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sassers six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced GSE, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com.

Established in 1955, Union Leasing provides flexible vehicle lease financing and highly customized fleet management services to corporate and rental customers nationwide.

What We Offer In Sassers employee-driven, opportunity-based culture, our employees help chart the course for our success. That is the reason that we believe that the most important investment we'll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Covers over 90% of your medical premiums
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Includes incentive Plans
• Provides paid maternity and paternity leave for new parents, as well as a monetary gift towards a 529 education account
• Provides training and tuition reimbursement
• Provides community service opportunities, employee recognition programs, and lots and lots of celebrations!
  As a Customer Experience Administrator,Here's What You'll Do: Assist the Account Management team with tasks related to the day-to-day interaction with Union Leasings strategic customers to answer questions, resolve issues, and order vehicles and Maintenance packets. This includes service via email and phone directly and through monitoring of our driver call center line. Additionally, The Customer Experience Administrator will work closely with our customers, maintaining and servicing small Union clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Union Leasing.Responsibilities include:
  • Provide Account Management support and assist with daily administrative tasks
    • Manage Insurance requests and updated
    • Pay storage and transport invoices
    • Update VLOC fees from License & Title
    • Manage and Distribute mail
    • Input disposal requests
    • Answer customer and driver calls.
    • Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.
    • Incoming and outgoing communication with accounts relative to relationship building and problem resolution. Interactions will be at Account Managers direction.
    • Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.
    • Assist in generating key reports and/data files.
    • Analyse data and provide overall review of Union Leasing programs to the clients with sales.
    • Assist with projects related to the management of accounts.
    • Maintain and manage accounts as assigned.
    • Any other duties as assigned by the Customer Experience Supervisor.
      Here's What it Will Take to be Successful in This Role:
      • Bachelors Degree in Business or related field preferred.
      • 1-3 years of experience in an administrative function.
      • 1-3 years of experience in the fleet management industry.
      • Ability to multi-task
      • Word, Excel and PowerPoint skills
      • Ability to work independently and with minimal supervision when given projects
      • Ability to provide sound problem solving, analysis, and critical thinking
      • Excellent attention to detail and project management experience
      • Exceptional written and verbal communication skills required
      • Work collaboratively and efficaciously as a team member
      • Values should be consistent with company values: Accountability, Creativity, Commitment, Passion, & Respect.
      • Desire to provide quality client service and support
      • High level of integrity and regard for confidentiality
        Physical Demands
        This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines.
        Working Conditions
        Schaumburg Office with remote work flexibility
        Equal Opportunity Employer/Veterans/Disabled by Jobble

Keywords: Union Leasing, Schaumburg , Customer Experience Administrator, Other , Schaumburg, Illinois