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Customer Service Representative - Employee Benefits - Bilingual Japanese/English

Company: MST Insurance Solutions, Inc
Location: Schaumburg
Posted on: March 16, 2023

Job Description:

Job DescriptionJob Title: Customer Service RepresentativeClassification: Non-ExemptDepartment: Employee BenefitsLocation: Schaumberg, IL - remote/hybrid - applicants should be local to Chicago areaReports to: Vice PresidentOverviewUnder the direction of the Vice President, the Customer Service Representative services a book of employee benefits business. Works with Account Managers, Account Representatives, Account Executives, and Marketing Executives in handling all the inside service work associated with the client's program, including all customer service activity such as, but not limited to: routine coverage questions, claim issue solving, eligibility, preparation of formal proposals, creating employee benefit guides.Essential Duties & FunctionsOther duties may be assigned. Acts as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues. Assist with commission tracking and invoicing. Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager Communicates with Account Management Team, employees, and insurance carriers to resolve benefit issues. Processes client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems. Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes. Answers employee benefits and insurance coverage questions. Inputs and maintains record of all activities in Benefit Point. Assist in conducting client open enrollment meetings as requested. Participate in seminars and educational classes for development of skills and knowledge. Provides high quality of work with professional demeanor and technical accuracy. Performs miscellaneous duties and projects as assigned.Non-Essential Duties Performs special projects and other miscellaneous duties as assigned by senior management. Follows up to complete any assigned work. Assist Account Managers, Account Representatives, Account Executives, AVP, VP and EVPwith language assistance Maintains high ethical standards in the workplace Reports all irregular issues and problems to sales management for solution. Maintains good communication with office staff members and outside contacts. Complies with all company policies and procedures. Responsible for maintaining a clean and safe working area by participating in all aspects ofthe Company's Safety Program.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED) and minimum two-years related experience and/or training preferred. Proficient with MS Office Suite. Strong mathematical and analytical skills. Excellent verbal and written communication skills. Exceptional customer service skills. Ability to exercise independent judgment. Ability to work independently and make accurate decisions and demonstrate good judgement. Must obtain and maintain active Life/Accident and Health Insurance Agent License within one year. Maintain positive working relationships and clear communication with co-workers, vendors, and insurance carriers.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies: Communication: Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when. Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Customer Service: Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Drive for Results: Pursues goals with energy, drive, and a need to finish. Does not give up, faces resistance or setbacks well; pushes self and others for results. Priority Setting: Plans and organizes work activities. Knows what will help or hinder accomplishing a goal. Problem Solving: Able to solve problems using logic, judgement, and data to determine effective solutions.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High pressured, fast-paced environment with significant telephone and personal disruption. Largenumber of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; talk and hear; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to sit. Specific vision abilities required by this job include ability to adjust focus when using computerstablets or other electronic devices.Essential Weight Lifting/Force Exertion Requirements:Less than 1/3 of time: Up to 100 pounds with lifting aid1/3 to 2/3 of time: Up to 50 poundsMore than 2/3 of time: Up to 10 poundsThe above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the Company's discretion.

Keywords: MST Insurance Solutions, Inc, Schaumburg , Customer Service Representative - Employee Benefits - Bilingual Japanese/English, Other , Schaumburg, Illinois

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