Customer Service Representative - Employee Benefits - Bilingual Japanese/English
Company: MST Insurance Solutions, Inc
Location: Schaumburg
Posted on: March 16, 2023
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Job Description:
Job DescriptionJob Title: Customer Service
RepresentativeClassification: Non-ExemptDepartment: Employee
BenefitsLocation: Schaumberg, IL - remote/hybrid - applicants
should be local to Chicago areaReports to: Vice
PresidentOverviewUnder the direction of the Vice President, the
Customer Service Representative services a book of employee
benefits business. Works with Account Managers, Account
Representatives, Account Executives, and Marketing Executives in
handling all the inside service work associated with the client's
program, including all customer service activity such as, but not
limited to: routine coverage questions, claim issue solving,
eligibility, preparation of formal proposals, creating employee
benefit guides.Essential Duties & FunctionsOther duties may be
assigned. Acts as a liaison with insurance carriers, providers, and
employees to resolve claims (including assistance in the appeals
process), billing, eligibility, and any other coverage issues.
Assist with commission tracking and invoicing. Preparation of
employee benefit booklets and open enrollment materials as needed
under the direction of the Account Manager Communicates with
Account Management Team, employees, and insurance carriers to
resolve benefit issues. Processes client eligibility requests
including enrollments, terminations, and changes using various
online portals or benefits administration systems. Under the
direction of the Account Manager, assist with census preparation
for marketing or implementation purposes. Answers employee benefits
and insurance coverage questions. Inputs and maintains record of
all activities in Benefit Point. Assist in conducting client open
enrollment meetings as requested. Participate in seminars and
educational classes for development of skills and knowledge.
Provides high quality of work with professional demeanor and
technical accuracy. Performs miscellaneous duties and projects as
assigned.Non-Essential Duties Performs special projects and other
miscellaneous duties as assigned by senior management. Follows up
to complete any assigned work. Assist Account Managers, Account
Representatives, Account Executives, AVP, VP and EVPwith language
assistance Maintains high ethical standards in the workplace
Reports all irregular issues and problems to sales management for
solution. Maintains good communication with office staff members
and outside contacts. Complies with all company policies and
procedures. Responsible for maintaining a clean and safe working
area by participating in all aspects ofthe Company's Safety
Program.QualificationsTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
functions. High school diploma or general education degree (GED)
and minimum two-years related experience and/or training preferred.
Proficient with MS Office Suite. Strong mathematical and analytical
skills. Excellent verbal and written communication skills.
Exceptional customer service skills. Ability to exercise
independent judgment. Ability to work independently and make
accurate decisions and demonstrate good judgement. Must obtain and
maintain active Life/Accident and Health Insurance Agent License
within one year. Maintain positive working relationships and clear
communication with co-workers, vendors, and insurance
carriers.CompetenciesTo perform the job successfully, an individual
should demonstrate the following competencies: Communication:
Communication refers to the ability to inform orally and in
writing, with clarity and good effect. It means to understand
clearly and quickly when instructions or orders are received. It
means judgment about what information is important and what is not,
and what should be communicated, how, to whom and when. Customer
Focus: Acts with customers in mind. Establishes and maintains
effective relationships with customers and gains their trust and
respect. Customer Service: Refers to the ability to satisfy the
expectations and requirements of customers, both internal and
external. Displays courtesy and sensitivity and responds promptly
to service requests. Identifies customer needs and explains
services clearly. Drive for Results: Pursues goals with energy,
drive, and a need to finish. Does not give up, faces resistance or
setbacks well; pushes self and others for results. Priority
Setting: Plans and organizes work activities. Knows what will help
or hinder accomplishing a goal. Problem Solving: Able to solve
problems using logic, judgement, and data to determine effective
solutions.Work EnvironmentThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.High pressured, fast-paced
environment with significant telephone and personal disruption.
Largenumber of multiple steps in complex system performed with
accuracy and speed is essential to the successful completion of
tasks.Physical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to
stand; walk; talk and hear; reach with hands and arms and stoop,
kneel, crouch, or crawl. The employee is often required to sit.
Specific vision abilities required by this job include ability to
adjust focus when using computerstablets or other electronic
devices.Essential Weight Lifting/Force Exertion Requirements:Less
than 1/3 of time: Up to 100 pounds with lifting aid1/3 to 2/3 of
time: Up to 50 poundsMore than 2/3 of time: Up to 10 poundsThe
above job description identifies the essential job functions and
skills needed by the person or persons assigned to this position.
These job functions and skills are not intended to be a complete
and exhaustive list of all responsibilities, duties and skills
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
functions. The information contained herein is subject to change at
the Company's discretion.
Keywords: MST Insurance Solutions, Inc, Schaumburg , Customer Service Representative - Employee Benefits - Bilingual Japanese/English, Other , Schaumburg, Illinois
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