Customer Service Representative
Company: Comdata
Location: Schaumburg
Posted on: March 16, 2023
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Job Description:
Position Summary
The Customer Service Representative must enjoy customer service,
handling incoming and outgoing calls. He or she must have the
ability to use various computer programs including Microsoft Office
and Internet. They must project a professional image through phone
interaction. They need to be able to troubleshoot problems and
provide efficient and accurate answers to our client's inquiries.
This position also requires handling administrative duties such as
faxing, copying, filing, and compiling research. This position will
be onsite and will include holidays, weekends and be from
3:30-midnight. Ability to move into a first shift role as you gain
seniority.
Responsibilities
* Process inbound and outbound calls from all clients and suppliers
with a high standard of professionalism
* Process requests from all clients in a timely manner per the
defined service levels
* Obtain and evaluate all relevant data to handle complaints and
inquiries
* Identify, research, and resolve all customer issues
* Complete irregularity reports or status reports as defined
* Attendance and participate in department and team meetings as
needed
* Work shifts, weekends, and holidays as scheduled following the
department attendance and time off request process
* Escalate any and all issues or concerns to the acting supervisor
for research
* Book flights and rental cars for all clients if applicable
* Ability to comply with internal policies and procedures
* Ability to complete no less than 3.5 actions per hour
Qualifications
* Must be willing to work onsite, in the office
* Excellent communication skills both verbal and written
* Strong PC skills with a typing speed of at least 30 wpm and
strong Internet navigation skills
* Demonstrate the ability to learn and navigate multiple PC and web
based applications
* Proven ability to provide excellent customer service
* Ability to work in an environment with client driven volumes and
activities
* Ability to work in a high volume, high pressure,
deadline-oriented environment
* Ability to work independently and as a contributing team
member
* Excellent telephone voice in terms of tone, clarity,
pronunciation, and proper use of grammar
* Strong listening, problem solving, and multi-tasking skills
* Previous crew scheduling, hotel, and/or customer service
experience is a plus
* Ability to add, subtract, multiply, and divide in all units of
measure
* Familiar with Microsoft Office programs
#LI-KP2
About the Company
FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global
provider of business payment solutions. We help companies of all
sizes control, simplify and secure payment of various domestic and
cross-border payables using specialized payment products. We serve
businesses, partners, merchants, consumers and payment networks in
North America, Latin America, Europe, and Asia Pacific.
* $2.6B Annual Revenue
* 100+ Countries
* 2.0B+ Transactions per Year
* 8,500+ Employees
(as of December 31, 2019)
Our payment solutions provide our customers with a payment method
designed to be superior to and more robust and effective than what
they use currently, whether they use a competitor's product or
another alternative method such as cash or check. We group our
payment solutions into five primary categories: Fuel, Lodging,
Tolls, Corporate Payments and Gift. Each category is unique in its
focus, customer base and target markets, but they also share a
number of characteristics: customers are primarily businesses, have
recurring revenue models, have specialized networks which create
barriers to entry, have high margins, and have similar selling
systems.
FLEETCOR enjoys global recognition including:
* Forbes Global Growth Champion - FLEETCOR is one of the 250
fastest growing companies in the world as determined by Forbes and
Statista
* Forbes World's Most Innovative Companies - FLEETCOR has made this
prestigious list of leading innovative companies 4 years in a
row!
* Fortune 1000 Company - FLEETCOR was one of the largest movers in
the new rankings of the largest companies in America, ranking
#872
* S&P 500 - In 2018, FLEETCOR joined the S&P stock index
comprised of the 500 leading US stocks based on market cap (company
value)
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas,
perspectives and backgrounds lead to better innovation and results.
We are therefore committed to building and nurturing a culture of
diversity, inclusion, and belonging by:
* Welcoming people of different backgrounds, cultures, ethnicities,
genders, and sexual orientations;
* Empowering our people to share their experiences and ideas
through open forums and individual conversations; and
* Valuing each person's unique perspectives and individual
contributions.
Embracing diversity enables our people to "make the difference" at
FLEETCOR.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal
employment opportunities to all employees and applicants without
regard to race, color, gender (including pregnancy), religion,
national origin, ancestry, disability, age, sexual orientation,
gender identity or expression, marital status, language, ancestry,
genetic information, veteran and/or military status or any other
group status protected by federal or local law. If you require
reasonable accommodation for the application and/or interview
process, please notify a representative of the Human Resources
Department.
For more information about our commitment to equal employment
opportunity and pay transparency, please click the following links:
EEO and Pay Transparency.
Other details
* Job Family Service
* Pay Type Hourly
Apply Now
* Lexington, KY, USA
* Schaumburg, IL, USA
Keywords: Comdata, Schaumburg , Customer Service Representative, Other , Schaumburg, Illinois
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