Front Desk Clerk
Company: Marriott
Location: Schaumburg
Posted on: March 16, 2023
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Job Description:
Job Number 23032741 Job Category Rooms & Guest Services
Operations Location Renaissance Schaumburg Convention Center Hotel,
1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON
MAP Schedule Full-Time Located Remotely? N Relocation? N Position
Type Non-Management JOB SUMMARY As a Renaissance Front Desk
Ambassador, you are one of the first ambassadors that a guest comes
into contact with and your friendly, authentic approach creates a
unique and personalized guest experience when the guest checks in.
The successful Front Desk Ambassador will tailor their approach by
reading cues from a guest to ensure when they check in the guest
feels at home. At Renaissance we believe that every ambassador is
an innovator, explorer, and relationship builder, someone who is
able to identify the key details that make something uniquely
interesting and provide guests with intriguing information about
the locale. Creating a smooth and easy experience for guests so
they can get the most out of their stay is critical. The Front Desk
Ambassador will use their expertise, as well as their relationships
with others across the hotel (from housekeeping to parking to the
Navigator and beyond), to anticipate and deliver on our guests'
needs. He or she should be passionate not only about the locale and
local offerings, but also have an eye for detail - from the
information they provide to guests, to the accuracy of their
reports, to the transactions they process and secure. No matter
what position you are in, there are a few things that are critical
to success - making sure you have a safe work environment,
following company policies and procedures, ensuring your uniform
and personal appearance are clean and professional, maintaining
confidentiality, complying with quality assurance standards, and
protecting company assets. The front desk ambassador role will be
on your feet and moving around (stand, sit, or walk for an extended
period of time) and taking a hands-on approach to your work (move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance). Doing all these things well
(and other things that come your way) is the foundation of the job.
Ultimately, the real hallmark of the Front Desk Ambassador role is
driving a best-in-class guest experience, inspiring guests and
ambassadors alike to live life to discover. Marriott International
is an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law. You were always one of
those curious kids who opened every cabinet, peeked behind every
door, and never ceased to ask 'why' when given an explanation.
Today, you bring your personal style to every experience. You live
life to discover. You are passionate about your neighborhood,
always looking to explore the places one wouldn't find in a travel
guide. If this sounds like you, you're in the right place. You've
got authentic style, natural curiosity and a warm way with people.
Renaissance is not just a place to spend the night, it's a place to
discover, a place in the world with style like yours. That's why
we're not just looking for anyone. We're looking for someone like
you.
Keywords: Marriott, Schaumburg , Front Desk Clerk, Other , Schaumburg, Illinois
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