Technical Support Specialist

Company: Ascendion
Location: Schaumburg
Posted on: March 16, 2023

Job Description:

Requirement Name: Technical Support SpecialistLocation: REMOTEDuration: Full-timeDay-to-Day:Answers escalated technical support phone calls for assigned equipment groupRoutes calls to appropriate parties if necessaryProvides advanced troubleshootingProvides remote desktop support via remote desktop softwareLogs all calls in CRM softwareTransfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department RulesTravels and provides field support for complicated cases when remote support is impossibleMaintains current knowledge of all Clients products and all other matters that affect the dental industryShares knowledge and works with other Technical Support Team MembersMeets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and proceduresAdheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignmentsPerforms other duties as assignedMust Haves:Degree; technical in nature or equivalent work experience.Strong electromechanical experience.Strong troubleshooting and networking skills.Proficient with MS Office Suite.Ability to type minimum 20 words per minute.Strong communication. Experience troubleshooting mobile devices including iOS and Android devices.Exceptional written and oral communication.Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.Plusses:Deep understanding of the dental market and core equipment segment is requiredelectromechanics,hardware,software,install,troubleshoot

Keywords: Ascendion, Schaumburg , Technical Support Specialist, Other , Schaumburg, Illinois