Desktop Support II

Company: Innova Solutions
Location: Schaumburg
Posted on: March 19, 2023

Job Description:

Innova Solutions is looking for several strong Desktop Support II Technicians for Contract to Hire opportunities with a GREAT client of ours in Schaumburg, IL. This is hybrid work environment requiring 2-3 days a week onsite.

Responsibilities:

• Evaluate vendor packages and recommend best solution to meet business needs.
• Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals
• Troubleshoot network connections.
• Consult with clients' area management regarding equipment problems or malfunctions.
• Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.
• Evaluate in-house and third-party applications and support their integration with Operating Systems.
• Resolve issues working in conjunction with vendors, as required.
• Develop and maintain instructional documentation.
• Install and configure software applications
• Provide required support to end users for setting up new/replacement of PC devices
• Work with end users to troubleshoot any PC hardware and software issues
• Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
• Provide support to end users who require assistance with conference room collaboration tools
• Wipe devices and prepare them for lease return
• Provide Level 2 Incident support
• Track and update incident tickets in Service Now
  Education and Experience requirements
  • Bachelor's Degree and 3 or more years of experience in the Desktop Support area OR High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area
  • Strong verbal and written communication skills

Keywords: Innova Solutions, Schaumburg , Desktop Support II, Other , Schaumburg, Illinois