Hyatt Regency Schaumburg Full-Time Front Desk Clerk

Company: Marcus Corporation
Location: Schaumburg
Posted on: May 18, 2023

Job Description:

Job Description Hyatt Regency Schaumburg Full-Time Front Desk Clerk - ( 220000AF ) **Description****The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.****An integral part of the Hyatt Regency Schaumburgs success will be attributed to the this position with a hands on approach to guest satisfaction and service team stewardship will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.** **Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.*** **Able to provide accurate and appropriate information to guests and customers.** * **Input and retrieve information routinely from computer systems with electronic and numerical codes.** * **Make appropriate selection of rooms based on guests' needs.** * **Responds to guest requests and handle guest issues or reports complaints to management.** * **Remain calm and alert, especially during emergency and/or heavy hotel activity.** * **Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.** * **Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.** * **Answer guest questions regarding area or hotel, outlet information and services.** * **Greet and welcome guest as they arrive to the hotel.** * **Perform other duties as assigned.** * **Ability to stand and move throughout the front office and continuously perform essential job functions.** * **Ability to read, listen, and communicate effectively in English, both verbally and in writing.** * **Ability to access and accurately input information using a moderately complex computer system.** * **Hearing and visual ability to observe and detect signs of emergencies.** * **High school diploma or equivalent required.** **For benefit eligible hires:*** **Health, dental, and vision coverage** * **Life insurance** * **Short-term and long-term disability** * **Dividend Reinvestment Program** * **Matching 401K** Equal Opportunity Employer**Primary Location**: United States-Illinois-Schaumburg Hyatt Regency Schaumburg

Keywords: Marcus Corporation, Schaumburg , Hyatt Regency Schaumburg Full-Time Front Desk Clerk, Other , Schaumburg, Illinois