Community Liaison
Company: Lincolnwood Place - Senior Lifestyle
Location: Lincolnwood
Posted on: April 16, 2024
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Job Description:
Community Description: Do you have HEART? We are looking for
individuals who can embrace our mission to purposely brighten and
enrich the lives of those we serve with HEART; Hospitality,
Excellence, Appreciation, Respect & Teamwork. This position is
responsible for the central intake of new leads to the assigned
communities. The CRL is to create a customer service experience for
seniors and their families that is in accordance with Senior
Lifestyle values, sales tools, and sales training. The CRL is to
schedule community visits for seniors and their families from the
lead source specified by the Regional Director of Operations, to
help create and maintain a new lead to first tour conversion that
enhances the communities--- performance. Job Description: Respond
to all leads received within 30 minutes or less by phone and
complete subsequent necessary follow up in accordance with the Lead
Nurturing Schedule on the sales microsite. Work with Yardi Team to
properly provision CRM access to the appropriate communities. Work
with IT to be on the marketing distribution list for assigned
communities. Input completed and scheduled activities and notes
into the CRM in live time. Communicate clearly to the community
team about scheduled visits and communication with the new lead.
Use the Lead Manager function in the CRM to continuously advance
pre tour leads to post tour leads. Send weekly completed activities
and highlights/lowlights from the week for each community to the
Regional Director of Operations, Regional Director of Sales, and
Sales Specialist Send immediate communication to DSM and ED on
scheduled tours Understand family needs and refer to the
appropriate community if need be. Understand partner offerings,
resident requirements, and move in process. Manage all new,
pre-visit leads for the first 30 days in accordance with the Lead
Nurturing Schedule on the sales microsite. Consistently meet or
exceed visit, mystery shop, and move in goals Develop and maintain
a good working relationship with all community-based employees,
families, and residents. Manage the decline and notification of
duplicate leads on behalf of the community in accordance with the
contractual obligation to decline within 3 business days. Maintain
the CRM daily with completed and scheduled activities, clear and
detailed notes, and carry zero past due tasks. Understand how to
run move in and move out reports in Yardi Have excellent working
knowledge of events, staff and key employees, resident ambassadors.
Travel up to one week per quarter for community knowledge
experiences. Qualifications: Level of Formal Education :
Bachelor---s degree from a four-year college or university, or one
to two years--- experience and or training, or equivalent of
education and experience. Area of Study: N/A Years of Experience: 3
years--- experience, documented history of success positioning and
selling solutions to businesses or consumers in a quota or metrics
driven environment. Type of Experience: Previous sales/admission
experience in senior living Language Skills: English proficiency
required Technical Competencies: Keep informed of all trends,
developments, concepts, and techniques in his/her field that affect
product Skills and Ability: Possess strong organizational skills.
Ability to multi-task and meet deadlines. Information Systems:
Maintain a working knowledge of Yardi software programs.
Proficiency in CRM systems, Microsoft Office, and overall strong
computer and phone skills. Personal Attributes: Must be an
excellent verbal and written communicator and have the ability to
create immediate relationships with new leads in order to provide a
best of class customer experience. Ability to communicate genuine
empathy, compassion, understanding and appropriate needs matching
is imperative to this role. Ability to multi-task and deliver
results while working in a highly independent environment. Driving
Requirements Does this job require the ability and license to drive
an automobile? Yes Additional information: Senior Lifestyle offers
a comprehensive benefits plan to eligible team members including
health, dental, vision, retirement benefits, short-term disability,
long-term disability, and paid time off. All Senior Lifestyle
positions are eligible to use DailyPay, an application that allows
you to access your earned but unpaid wages before your next payday.
Senior Lifestyle requires that all employees provide proof of
COVID-19 vaccination unless exempt due to medical, religious, or
personal beliefs. Government requirements or exclusions may
apply.
Keywords: Lincolnwood Place - Senior Lifestyle, Schaumburg , Community Liaison, Other , Lincolnwood, Illinois
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