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Help Desk Analyst I

Company: Robert Half
Location: Schaumburg
Posted on: January 12, 2021

Job Description:

Ref ID: 01310-0011654520Classification: Help Desk Analyst ICompensation: DOERobert Half Technology is looking for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Schaumburg, Illinois area and is a long-term temporary-to-full-time opportunity.Responsibilities- Identify recurring technical issues and propose solutions to address the root of the problems- Independently investigate and implement solutions to technical issues - Provide IT support for operating systems, productivity software, and a variety of other applications used internally- Help and follow up on technical help tickets submitted via phone, email, and walk-upsJob Requirements:- Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Prior experience with IT support ticketing systems - Demonstrated knowledge of user administration and bug fixing in a client server environment - Basic networking concepts - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Microsoft Office 365 experience required - Strong familiarity with Desktop Operating System - VPNs (virtual private networks) experience preferred - Experience with Active Directory - Solid understanding of Microsoft Windows 10Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Schaumburg , Help Desk Analyst I, Professions , Schaumburg, Illinois

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