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Service Desk Analyst Intern, Summer 2022

Company: ITW
Location: Schaumburg
Posted on: November 12, 2021

Job Description:

Job Description
Internship Program Overview:
ITW's paid internship program provides unparalleled access to challenging opportunities in high-growth, dynamic industries. Interns are encouraged to think and act like entrepreneurs and are provided significant responsibility and autonomy to get things done. As an intern, you will gain substantial personal learning and career development opportunities through ownership of real-world job assignments, strong coaching and mentorship and networking with senior leaders across the Enterprise.
Position Summary
ITW's IT internship program is aimed at providing meaningful work and experience to our interns with strong managers serving as their mentors. - We expect this summer internship program to give you marketable experiences and skills, as well as introduce you to ITW's unique way of doing business.
As an IT Intern you will be working at our corporate campus in Glenview, IL; one of Chicago's northern suburbs. - Our campus includes a fitness center at no cost to the employees, cafeteria, outdoor volleyball courts, walking trails around the campus, employee resource groups, corporate discounts, dry cleaning services, covered/outdoor parking, and much more. - We are one block walk to the nearest Metra station, and it is a quick 20-minute train ride to downtown Chicago, museums, lakefront, and activities .
What You Will Do
Operational Management
Field incoming requests to the Service Desk and ensure courteous, timely and effective resolution of end user requests.
Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Perform user account administration including password resets and profile changes.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Qualifications
Formal Education & Certification
Student pursuing a degree in Computer Science or Information Technology related field. Junior status preferred.
Personal Attributes
Exceptional customer service orientation.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Understanding of social media platforms such as LinkedIn, Facebook and Yammer as well as best practices.

Additional Information
Illinois Tool Works Inc. ("ITW" or "the Company") is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email - corp_accessibility@itw.com -to request assistance. No other requests will be acknowledged.
PandoLogic. Keywords: Help Desk Analyst, Location: Schaumburg, IL - 60194

Keywords: ITW, Schaumburg , Service Desk Analyst Intern, Summer 2022, Professions , Schaumburg, Illinois

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