Service Delivery Consultant

Company: ECRA Group, Inc.
Location: Schaumburg
Posted on: November 22, 2021

Job Description:

Job Description:
A Service Delivery Consultant delivers services to a portfolio of school districts within the terms of the agreement and in a matter consistent with ECRA policies and procedures. The successful candidate must demonstrate excellent presentation and speaking skills, as well as a deep understanding of research methodology and statistics. Consultants work closely with school administrators to build evidence-based practices and solutions for school improvement. This position reports to the President of ECRA Research & Analytics.

Requirements :
Doctoral degree in research methodology, organizational development, industrial/organizational psychology or a related discipline is required
2+ years of consulting or equivalent experience
Travel to client locations within Illinois and occasional overnight travel out-of- state
Flexibility in work hours to attend client meetings

Skills and Key Competencies:
Strong client focus: this includes awareness of client needs, meeting quality standards for services, and evaluation of client satisfaction
Ability to manage and lead multiple, complex clients
Knowledge of the education enterprise
Excellent interpersonal skills in dealing with all levels of client staff
Excellent written and verbal communication skills, including training and presentation skills
Deep understanding of quantitative and qualitative research methodology
Ability to grow and expand business
High attention to details and emphasis on establishing strong relationships
Ability to assimilate information quickly, analyze problems, and implement solutions appropriately
Excellent facilitation skills
Strong organizational skills and project management skills are required
Proficient user of Microsoft Office Suite (Excel, Word, PowerPoint)
Responsibilities :
Establish strong relationships with clients, and ensure client engagement and satisfaction
Educate clients on how to embed analytics to drive deeper insights and support school improvement initiatives
Develop and maintain in-depth knowledge of our services and how they relate to client needs, and provide consultation and guidance to district leadership
Present analytic results and research findings that are accurate, insightful, and actionable
Create and deliver presentations and training resources
Facilitate client workshops and webinars to provide consultation and training on ECRA analytics and platform tools
Support development of new business by expanding business with existing client base
Perform other ECRA related duties as assigned by the President or CEO

Keywords: ECRA Group, Inc., Schaumburg , Service Delivery Consultant, Professions , Schaumburg, Illinois