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Robotics Service Technician - Paint Application

Company: ABB Group
Location: Schaumburg
Posted on: November 22, 2021

Job Description:

Robotics Service Technician - Paint ApplicationTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.In this position, you will provide technical support for Robotics Customer Service front-end - Service & Digital Platform in Robotics & Discrete Automation, delivering superior, professional service, remotely or on-site.Reporting to the Robotics Field Service Manager, you will execute Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.*** Target locations: IL, IN, MS, WI ***Your responsibilities

  • Service delivery - Performs Service tasks, identifies technical problems, and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
  • Customer approach - Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
  • Materials and supply - Coordinates, prepares, and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities.
  • Documentation and reports - Prepares all documents and reports to be signed by the customer representative, Report's work done in a timely manner and follows up when needed.
  • Troubleshooting - Proactively identifies potential equipment failures and requests proactive corrective actions, troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
  • Operational excellence - Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization, provides recommendations to management to improve operations and customer service.
  • Health, safety and integrity - Applies safety rules and safe practices as well as environmental responsibilities, Reports unsafe practices and incidents.Your background
    • High school diploma, or GED, and minimum 4 years' experience with field service, maintenance, troubleshooting, paint applications; OR Associate's degree, preferably in a technical field, and minimum 2 years' experience with field service, maintenance, troubleshooting, paint applications; OR Bachelor's Degree, preferably in Engineering, and minimum 1 year of experience with field service, maintenance, troubleshooting, paint applications.
    • Open to travel 85%.
    • Candidates must already have a work authorization that would permit them to work for ABB in the USA.
    • Preferred Qualification: Minimum of 1 year electronic and mechanical skills, Troubleshooting through deductive reasoning, Formal training or equivalent experience preferred with the ability to read and understand Electrical drawings, Computer skills (DOS, Windows), ABB Robotics is highly preferred (not required).
    • Strong analytical skills, time management skills, ability to plan daily/weekly workload, Mediation / Negotiation skills, Interest in continual self-development / education, Adaptability / flexibility.
    • Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change, show resilience in the face of constraints, frustrations, adversities or stress.Benefits
      • Retirement plan
      • Life insurance
      • Disability insurance
      • Medical insurance
      • Wellbeing programMore about usABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/roboticsWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB in the United States requires new employees to be fully vaccinated against COVID-19, or in specific and limited circumstances, be approved for a sincerely held religious belief or a medical/disability accommodation.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Keywords: ABB Group, Schaumburg , Robotics Service Technician - Paint Application, Professions , Schaumburg, Illinois

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