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Operations Analyst (Service Analyst)

Company: Canon Solutions America, Inc.
Location: Schaumburg
Posted on: May 9, 2022

Job Description:

US-IL-Schaumburg Canon Solutions America, Inc.Requisition ID: 26934Category: Product SupportPosition Type: Full-TimeOverviewThis position is accountable for providing analytical support to/for the Canon Solutions America (CSA) Service Support Operations Department. Position will support efforts to ensure future growth and market competitiveness of CSA. Position will provide for heavy interface with CSA management, CUSA, and Canon dealers. This position will also be the key analyst for specified service automation projects and reporting / analytics of said projects. Responsibilities- Responsible for the implementation, analysis, on-going management of the various Service Automation projects at CSA.- Manage all special service projects as directed (Example - STAR)- Assist in the implementation, organization, tracking of new systems and processes.- Be the lead in process documentation for service operations. Including research, documentation, and communication of new or changed processes- Maintain the Service Intranet system for CSA Service Including updates and follow up with stakeholders in additions.- Advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning- Interface with our Customers (Field Service) to improve their understanding of our processes / systems. including full providing full training to them when needed- Maintain and Optimize system settings through the use of available analytics for our Parts Operations various system- Through the use of data analytics advise and recommend solutions to improve operations and efficiencies for both Parts Logistics and Parts Planning- Maintain and monitor various data feeds for accuracy and improvement- Perform other duties as assigned Qualifications- Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.- Degree in Business, Information Systems, or related field.- Experience with service industry knowledge.- Strong PC skills using advanced Excel and Access databases.- Knowledge of state-of-the-art spreadsheet and relational database software applications.- Strong inter-personal and analytical skills.- Excellent oral and written communication skills as well as organizational skills.- Thorough knowledge of Oracle capabilities and features. Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.#CSA Workstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags#LI-EF1 #LI-HYBRID #PM20PI177213925

Keywords: Canon Solutions America, Inc., Schaumburg , Operations Analyst (Service Analyst), Professions , Schaumburg, Illinois

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